Compassionate counselor with extensive knowledge of counseling principles and practices. Adept at creating individualized treatment plans and leading group therapy sessions. Committed to creating safe, supportive environment for all participants.
Hi, I’m
Ivanna Candelo
Katy,TX
Summary
Overview
14
years of professional experience
1
Certification
Work History
TURN BHS
Program Supervisor
07.2022 - 12.2023
Job overview
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
- Assisted Program Manager in overseeing day-to-day operations
- Increased patient satisfaction by establishing strong rapport, actively listening to concerns, and addressing issues in a timely manner.
- Coordinated and manage agency referrals and referral process for clients
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Supported program in designing and evaluating outcome tools to evaluate program effectiveness
- Developed strong relationships with community partners to secure resources and support for various programs.
- Completed required documentation and reports, both clinical and administrative
- Attended Eligibility and Enrollment meetings and other appropriate community, agency meetings and task forces
- Complied with all MHS and program rules, policies and procedures including HIPAA policies.
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Provided ongoing direction and leadership for program operations.
- Directed team of 21 personnel, overseeing records, performance and quality assurance.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
North Star ACT
Clinical Case Manager
04.2021 - 12.2022
Job overview
- Improved patient outcomes by developing and implementing comprehensive case management plans.
- Enhanced care coordination for patients with complex medical needs through effective communication and collaboration with multidisciplinary teams.
- Reduced hospital readmission rates by conducting thorough patient assessments and providing appropriate resources and support for post-discharge care.
- Increased patient satisfaction by establishing strong rapport, actively listening to concerns, and addressing issues in a timely manner.
- Facilitated transitions of care between various healthcare settings, ensuring seamless continuity of services for optimal patient recovery.
- Streamlined healthcare delivery by efficiently managing caseloads, prioritizing tasks, and maintaining accurate documentation.
- Supported individuals with mental health disorders by developing personalized treatment plans and connecting them to appropriate community resources.
- Contributed to a positive workplace culture through active engagement in team building activities, peer mentorship, and collaborative problem-solving efforts.
- Provided crisis intervention and risk assessments.
- Complied with applicable program research and evaluation procedures.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Participated in psychiatric consultation, supervision, program meetings and in-service trainings.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Lester Middle School
Spec. Ed. Paraprofessional
11.2019 - 11.2020
Job overview
- Adapted general education lessons and taught various subjects to students with mild to moderate disabilities
- Worked cooperatively with classroom teachers to modify regular curricula as needed and assist special education students in regular classes with assignments
- Provided guidance and support to military children in an overseas school in Okinawa, Japan.
Law Office of DG
Legal Intake/Investigator
08.2018 - 04.2019
Job overview
- Screened incoming calls and emails to the law firm
- Reviewed and record potential clients' claims by phone and email
- Submitted and researched claims to the attorney for review
- Scheduled appointments between potential clients and legal staff
- Processed and filed necessary paperwork from the client and legal staff
- Followed through investigations for clients to support claims
- Provided counseling for clients and interviewed witnesses.
US Army Dental Corps
Dental Technician
08.2009 - 02.2012
Job overview
- Achieved mission success by effectively leading a diverse group of soldiers during high-stress situations.
- Provided life-saving medical aid to injured personnel during combat operations, ensuring swift recovery and return to duty.
- Improved patient satisfaction by assisting dentists with dental procedures and ensuring a comfortable experience.
Education
Malone University
Master of Clinical Mental Health
06.2023
University Overview
Sam Houston State University
Bachelor of Applied Arts & Sciences
12.2016
University Overview
Center for Advanced Legal Studies
Associates of Legal Studies
07.2014
University Overview
U.S. Army Dental Corps San Antonio, TX
Certification of Dental Technician 68E from Dental Assisting
11.2009
University Overview
Skills
- Develops rapport easily
- Problem-solver
- Bilingual in Spanish
- Leadership skills
- Microsoft Software
- Documentation Database
- Root-cause analytics
- Goal-oriented
- Multi-tasking abilities
- List one of your strengths
- Ability to problem solve and react appropriately to emergency situations
- Ability to work independently and effectively collaborate with a team
Relevant Studies
Relevant Studies
- Couples and Family Therapy
- Multicultural and Trauma-Sensitive Arts Therapy
- Mental Health and the Legal System
- Criminal Behavior
- Trauma Theory and Treatment
- Group Counseling Dynamics
- Behavioral Medical Interventions
- Trauma Theory and Treatments
- Spiritually Oriented Psychotherapy
- Theories of Counseling and Psychotherapy and Diversity Difference and Inclusion
- DBT Certification
- CBT Certification
- Seeking Safety Certification
Certification
- LPC Associate
- Janina Fisher's Trauma Treatment Certification Training (CCTP): The Latest Advances and Proven Techniques to Resolve Deeply Held Trauma, - PESI, 4/27/23
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Supervisor
TURN BHS
07.2022 - 12.2023
Clinical Case Manager
North Star ACT
04.2021 - 12.2022
Spec. Ed. Paraprofessional
Lester Middle School
11.2019 - 11.2020
Legal Intake/Investigator
Law Office of DG
08.2018 - 04.2019
Dental Technician
US Army Dental Corps
08.2009 - 02.2012
Malone University
Master of Clinical Mental Health
Sam Houston State University
Bachelor of Applied Arts & Sciences
Center for Advanced Legal Studies
Associates of Legal Studies
U.S. Army Dental Corps
Certification of Dental Technician 68E from Dental Assisting
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