Ivanna Enriquez
Laredo
Summary
Volunteer Manager providing direct volunteer oversight for service initiatives focused on making a positive difference in the community. Implemented service programs with emphasis on meeting participants' needs through quality care and attention to detail. Welcomes direction, works well in a team-oriented environment, and has a track record of organizing impactful community engagement initiatives and enhancing volunteer satisfaction.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Volunteer Manager
Habitat for Humanity of Laredo Webb-County
Laredo
07.2025 - Current
- Organized volunteer recruitment events and outreach initiatives for community engagement.
- Tracked and scheduled volunteers based on skillset and availability.
- Solicited feedback from staff and volunteers to improve existing programs.
- Developed volunteer training and professional guidelines and procedures.
- Communicated with volunteers to ensure engagement and satisfaction.
- Collaborated with local businesses to secure donations and sponsorships for events.
Volunteer Coordinator
AmeriCorps Program
Laredo
09.2022 - 07.2025
- Identified volunteer service opportunities and associated requirements.
- Coordinated onboarding and orientation for new volunteers.
- Managed volunteer databases using tracking software to streamline scheduling processes.
- Communicated regularly with volunteers, assisting with issues and questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Utilized social media and other digital tools to recruit volunteers and promote volunteer opportunities.
- Developed and implemented volunteer recruitment plans.
Haunt Actor
Casa de los Cucuys
Laredo
10.2016 - 10.2024
- Collaborated with team members to develop and refine performance techniques.
- Engaged with guests to create memorable and thrilling experiences.
- Portrayed characters to enhance guest immersion in haunted attractions.
- Utilized props and costumes effectively to maintain character authenticity.
- Adapted performances to respond to guest interactions and reactions.
- Assisted in setting up and maintaining attraction environments for safety.
Disaster Relief Specialist
Habitat for Humanity of Laredo Webb-County
Laredo
11.2021 - 09.2022
- Assessed the needs of families affected by disasters to provide appropriate resources.
- Collaborated with team members to create comprehensive recovery plans for families.
- Maintained accurate records of assistance provided to families during recovery efforts.
- Created detailed documentation regarding program planning, implementation, and evaluation for internal record-keeping purposes.
- Answered potential disaster relief applicants' calls, collecting personal information to determine eligibility for social assistance.
Office Manager
Bella Vita Lashes
Laredo
03.2021 - 11.2021
- Managed daily office operations and maintained organized records for efficient workflow.
- Coordinated schedules and appointments for staff and clients to ensure seamless service.
- Supervised inventory management for supplies and equipment to support business needs.
- Developed communication strategies between departments to improve collaboration.
- Oversaw client interactions and resolved inquiries to maintain customer satisfaction.
- Answered phone calls, responded to emails, routed mail, and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed office inventory and placed new supply orders.
- Managed front desk operations, including greeting visitors, answering questions, and directing them to appropriate personnel.
Team Leader
Altitude Trampoline Park
Laredo
05.2016 - 04.2020
- Supervised daily operations and ensured safety protocols were followed.
- Monitored facility cleanliness and maintenance standards throughout the park.
- Responded to customer inquiries and resolved issues efficiently.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Managed guest interactions to ensure a fun and engaging atmosphere.
- Monitored compliance with safety protocols and regulations.
- Processed customer transactions efficiently and accurately in a busy retail environment.
- Trained new cashiers on register operations and customer service protocols effectively.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check, and credit card.
Education
BBA - Marketing
Texas A&M International University
Laredo12-2025
Skills
- Project management
- Volunteer coordination
- Community engagement
- Social media outreach
- Customer service
- Data organization
Languages
Spanish
Professional
Certification
Forklift Operator Certification Class IV
Accomplishments
Excellence in Leadership Award - Three years completed within the AmeriCorps Program
References
References available upon request.
Timeline
Volunteer Manager
Habitat for Humanity of Laredo Webb-County
07.2025 - Current
Volunteer Coordinator
AmeriCorps Program
09.2022 - 07.2025
Disaster Relief Specialist
Habitat for Humanity of Laredo Webb-County
11.2021 - 09.2022
Office Manager
Bella Vita Lashes
03.2021 - 11.2021
Haunt Actor
Casa de los Cucuys
10.2016 - 10.2024
Team Leader
Altitude Trampoline Park
05.2016 - 04.2020
BBA - Marketing
Texas A&M International University