Summary
Overview
Work History
Education
Skills
Timeline
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IVANNA GUZMAN

Tucson,AZ

Summary

Experienced in navigating high-demand service environments, I specialize in delivering exceptional customer service with a keen focus on operational efficiency. My bilingual proficiency in English and Spanish facilitates seamless communication in diverse settings. The disciplined approach complements my work experience, highlighting my capacity for effective multitasking and adaptability

Overview

3
3
years of professional experience

Work History

Hostess/Office Assistant

Churrasco de Brasil
Tucson, AZ
01.2024 - Current
  • Greeted guests warmly upon arrival, seating them promptly.
  • Demonstrated high efficiency in a fast-paced, high volume environment
  • Assisted guests by answering menu queries, contributing to an exceptional dining ambiance.
  • Resolved any customer complaints or issues quickly and professionally.
  • Supported serving staff, bussers, and bartenders to keep the dining room presentable and ready for guests.
  • Aided in organizing and filing invoices, calculating tips, payroll, and large reservation contracts
  • Efficiently plans seating to maximize occupancy
  • Accommodated guests with children and special needs to promote a comfortable dining experience.
  • Communicated effectively with customers, staff members, and managers to create a smooth dining experience

Barista Trainer

Starbucks
Tucson
10.2021 - 12.2023
  • Trained new team members using individualized strategies
  • Executed all Starbucks menu drink choices, including special off-label beverages, tailoring to individual customer needs and preferences
  • Memorized recipes for specialty and seasonal coffee beverages, contributing to diverse and appealing menu offerings
  • Upheld high standards of café cleanliness and efficiency, creating a welcoming environment for customers
  • Streamlined workflow to reduce wait times and enhance overall customer experience
  • Managed cash transactions and inventory with accuracy, supporting the operational integrity of the café
  • Built lasting relationships with regular customers, boosting loyalty and store reputation
  • Utilized bilingual abilities to improve service for Spanish-speaking customers, enhancing communication and inclusivity
  • Demonstrated exceptional multitasking abilities in a high-demand setting, adhering to safety and cleanliness standards.

Education

Bachelor of Arts - Theatre Studies / Music

University of Arizona
Tucson, AZ
05-2026

Bachelor of Science - Personal Finance And Family Planning

University of Arizona
Tucson, AZ
05-2026

High School Diploma -

Marana High School
Marana, AZ

Skills

  • Coffee Expertise
  • Advanced Time Management
  • Bilingual (Spanish and English)
  • Strong Communication Skills
  • Strong Teamwork Skills
  • High-volume dining
  • Phone Etiquette
  • Customer service expertise

Timeline

Hostess/Office Assistant

Churrasco de Brasil
01.2024 - Current

Barista Trainer

Starbucks
10.2021 - 12.2023

Bachelor of Arts - Theatre Studies / Music

University of Arizona

Bachelor of Science - Personal Finance And Family Planning

University of Arizona

High School Diploma -

Marana High School

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IVANNA GUZMAN