Ivanna Lenk
Nashville,TN
Summary
Dedicated and detail-oriented team player offering years of experience in direct client services, licensing, recruiting, event planning, operational support, and office administration. Seeking a full-time position that offers professional challenges, job satisfaction, and opportunities to use skills.
Overview
9
9
years of professional experience
Work History
Licensing Recruiter
Bethany Christian Services
12.2022 - Current
- Complete monthly foster home licensing visits
- Stay up-to-date on State policies and ORR (Office of Refugee Resettlement) policies and licensing requirements to complete accurate and efficient home studies
- Write foster home visit summaries
- Track foster parent home and training compliance
- Teach required trainings, in-person and virtually
- Onboard new foster families, complete home studies, and submit for review
- Complete intakes for immigrant minors
- Establish partnerships in the Greater Nashville community
- Host recruitments events with local businesses and universities
- Work closely with applicants to determine eligibility and verify accuracy and integrity of application data
- Oversee immigrant minors after-school play and use translation apps when necessary
Sales Associate
Express
04.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Foster Parent Recruiter/Trainer
Bethany Christian Services
12.2020 - 11.2022
- Contacted foster parent inquiries weekly
- Taught weekly foster care informational meetings
- Followed-up with foster parent leads on a weekly, monthly, and yearly basis
- Established partnerships with local churches, businesses, and universities
- Planned and executed foster care recruitment events in the Greater Nashville community
- Taught required TN-KEY foster parent classes to foster parent applicants
Thrive Family Specialist
Youth Villages
01.2019 - 12.2020
- Managed 8-12 cases at once
- Met with youth and families across Middle Tennessee on weekly basis, both through telehealth and face-to-face
- Problem solved with families to find ways to help prevent youth from engaging in future negative behaviors
- Typed, prepared, and submitted client documentation, including session notes, contact notes, and treatment plans
- Communicated with collaterals, including schools, juvenile courts, probation officers, youth services officers, counselors, and DCS workers
- Attended juvenile court hearings with families and updated judge on family progress.
- Reported child abuse in accordance with legal standards of mandatory reporters
Executive Legal Assistant
Heldman Law
08.2017 - 12.2018
- Typed and prepared legal documents
- Answered phone calls and emailed clients, attorneys, CPAs, and County Clerks
- Attended Court hearings and trials and organized corresponding documents
- Input legal assistant and attorney time into Quickbooks in order to prepare invoices
- Prepared for consultation and mediation meetings
- Managed office calendar and scheduling and made notes for deadlines, motions, and other important dates
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence
Assistant Event Coordinator
Q Ideas
08.2016 - 08.2017
- Assisted with logistics and hospitality of Q events
- Worked closely with director of operations, doing tasks such as looking over event budgets, handling payment invoices, and brainstorming effective ways to execute events, both before and after event
- Walked through event venues and worked with event venue hosts and managers
- Built relationships with people in Q network, both in Nashville and across U.S.
- Researched and reserved event venues, transportation needs, catering options, and venue prices
- Contacted, recruited, and oversaw volunteers
- Arranged transportation reservations, hotel room blocks and beverage and food flat fees for future events
Faculty Support Coach
Southeastern University
08.2014 - 08.2016
- Assisted professors with the development of their online courses
- Communicated with professors to check on their course development
- Contacted students to assist with their technical needs
- Inspected online courses and made any necessary alterations so that the course met our quality standards
- Met regularly with professors and assisted them with their online course needs
- Provided customer service support to incoming guests, faculty, staff, and students
- Worked with members of the IT department to resolve office computer issues
- Brainstormed ways where the Online Learning Department could add more effective resources to better the Southeastern community, specifically the online students.
Education
M.A - Human Services
Southeastern University
Lakeland, FL2016
B.A. - Religion
Southeastern University
Lakeland, FL2014
Skills
- Customer Service
- Problem Solving
- Operational Support
- Event Planning
- Recruitment
- Compliance Management and Evaluation
- Time Management
- Relationship Building
- Group Presentation
- Training
- Communication
Timeline
Licensing Recruiter
Bethany Christian Services
12.2022 - Current
Sales Associate
Express
04.2022 - 12.2022
Foster Parent Recruiter/Trainer
Bethany Christian Services
12.2020 - 11.2022
Thrive Family Specialist
Youth Villages
01.2019 - 12.2020
Executive Legal Assistant
Heldman Law
08.2017 - 12.2018
Assistant Event Coordinator
Q Ideas
08.2016 - 08.2017
Faculty Support Coach
Southeastern University
08.2014 - 08.2016
M.A - Human Services
Southeastern University
B.A. - Religion
Southeastern University
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