Ivanna Leyva
Cave Creek,AZ
Summary
Dedicated and professional, I have a proven track record of success in management, leadership, and communication. My meticulous attention to detail is evident in my exceptional problem-solving and planning abilities. With a strong desire to contribute immediately, I am fully prepared to make a positive impact on your organization.
Overview
8
8
years of professional experience
Work History
Guest Services Manager
Arizona Snowbowl
2018.12 - 2024.08
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions. Leveraged guest feedback to identify areas for improvement and implement necessary changes in procedures or offerings.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Retained high-quality employees by fostering a positive work environment that encouraged professional development opportunities.
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Assisted in the planning and execution of successful product launch events.
- Managed multiple projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Assisted in the planning and execution of promotional events, resulting in increased brand awareness.
- Developed customized travel plans for executive-level employees, ensuring seamless business trips.
- Served as the main point of contact for all corporate travel needs, addressing inquiries promptly and professionally.
Front Desk Receptionist
Continental Country Club
2022.05 - 2022.10
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Provided exceptional customer service under pressure during peak business hours while remaining calm and professional at all times.
Pet Care Assistant
Foothills Pet Resort - Ahwatukee
2017.01 - 2019.07
- Maintained a clean and safe environment for pets through regular cleaning, sanitizing, and organizing of facility spaces.
- Administered medications according to veterinarian instructions, ensuring optimal pet health outcomes.
- Developed positive relationships with clients through clear communication and demonstrating genuine care for their pets.
- Prevented potential accidents by closely monitoring pet behavior during playtime sessions and intervening when necessary.
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
Education
Bachelor of Science - Communication Studies
Northern Arizona University - Online
05.2025
Skills
- Customer Satisfaction
- Complaint resolution
- Budgeting and Allocation
- KPI Tracking
- Strategic Planning
- Exceptional communication
- Administrative Leadership
- Staff Training
- Promotions and Marketing
- Event Planning
- Travel Planning
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Continental Country Club
2022.05 - 2022.10
Guest Services Manager
Arizona Snowbowl
2018.12 - 2024.08
Pet Care Assistant
Foothills Pet Resort - Ahwatukee
2017.01 - 2019.07
Bachelor of Science - Communication Studies
Northern Arizona University - Online
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