Summary
Overview
Work History
Education
Skills
Timeline
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Ivanna Melnychuk

Miami Beach,FL

Summary

Detail-oriented customer service professional, eager to assist in the daily maintenance of the restaurants and hotels in order to provide the best experience for the guests. Over 5 years of guest service experience in hospitality industry.

Overview

6
6
years of professional experience

Work History

Guest Experience Expert

The Ritz-Carlton
02.2022 - Current
  • Welcome guests, check them in and out, distribute room keys and explain the hotel's amenities
  • Take payment from customers
  • Respond to guests' issues and complaints in a friendly, timely manner
  • Explain local amenities and attractions to guests
  • Answer the Chat, phone calls and emails
  • Take in-room dinning orders
  • Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs.

Server Support Specialist

Etaru Restaurant
05.2021 - 08.2021
  • Helping the servers to provide a high-level service for the customers
  • Doing opening and closing side work
  • Serving the events
  • Communicating with all serving and kitchen stuff.

Junior Compliance Specialist

A&D Mortgage LLC
01.2021 - 05.2021
  • Closings scheduling
  • Processing the broker packages, broker annual recertifications, and branch assignments.

Receptionist

A&D Mortgage LLC
09.2020 - 01.2021
  • Answering telephone calls, sorting incoming postal, responding to emails, faxing, and greeting visitors
  • Maintaining the reception area, ensuring office supplies are ordered and stocked
  • Managing the shipping and receiving of confidential documents needed for mortgage loans
  • Selecting resumes of potential candidates for HR reviewing, scheduling the interviews
  • Sending out greeting email on employee’s birthday
  • Creating business cards for the employees.

Front Desk Agent

Hotel Ocean
10.2019 - 03.2020
  • Welcome and inform guests about rates and services
  • Make reservations for guests, check them in and out
  • Payment transactions
  • Listen and respond to guest requests both in person and by phone
  • Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.

Receptionist

F&B Spa Resort
01.2019 - 08.2019
  • Verify guest’s payment through credit cards
  • Upkept a daily log of all the activities within the building and reported any issues to management
  • Open and close facility as scheduled and per guidelines set by the F&B Spa
  • Demonstrate an understanding and working knowledge of virtual and desktop event management systems.

Education

Bachelor of International Tourism -

Chernivtsi National University
Chernivtsi, Ukraine
01.2020

Skills

  • Languages: English, Russian, Ukrainian
  • Computer: Microsoft Word, Excel,PowerPoint,Outlook

Timeline

Guest Experience Expert

The Ritz-Carlton
02.2022 - Current

Server Support Specialist

Etaru Restaurant
05.2021 - 08.2021

Junior Compliance Specialist

A&D Mortgage LLC
01.2021 - 05.2021

Receptionist

A&D Mortgage LLC
09.2020 - 01.2021

Front Desk Agent

Hotel Ocean
10.2019 - 03.2020

Receptionist

F&B Spa Resort
01.2019 - 08.2019

Bachelor of International Tourism -

Chernivtsi National University

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Ivanna Melnychuk