Ivanna Mijangos

• Facilitated and shadowed the training classes with all employees in the Miami unit
• Led new hires
• Applied company materials for new hires to, proficiently and ethically, sell Sears Home Services contracts
• Coordinated objectives, metrics and audits while engaging in timed activities in four-week trainings
• Micro and macro managed new hires' first 90 days based on performance and compliances
• Aesthetically designed the unit and training rooms for monthly kick-offs
• Covered protocols, career development, and needs of the company
• Coached over 10 associates a week and held contests.

• Selected to share responsibility of the former IN Network Miami team
• Promoted diversity in the workplace by enthusiastically involving employees in activities during events
• Managed creative content that compelled employees, every month, based on programs' national objectives and the unit's individual objectives
• Held weekly meetings with the chairman and coordinator of the program to execute future plans while maintaining employees' utilization
• Developed techniques such as partnerships and creating events for monthly distribution of messages while managing the individuals involved
• Communicated with other units in the country to show progress through intranet, Pebble and other company websites.

• Overlooked all company operations online and brick and mortar store.
• Interviewed, hired and managed employees.
• Provided all training and training materials
• Operated payroll
• Managed monthly net sales to distribute.
• Paid employee bonuses
• Created incentives with employees to enhance sales and motivation.
• Oversaw all company budgets to maximize margins.
• Collaborated with CEO to develop strategic initiatives for short term and long term goals.
• Traveled with CEO to gain new products and acquire relationships.
• Purchased and handled inventory and supplies
• Managed travel plans and expenses quarterly.
• Created campaigns and incentives to maintain customer and employee loyalty.
• Established performance goals for department and provided methods for reaching milestones.
• Handled all social media accounts as well as shipping accounts.
• Created all company promotional products and managed all products placements.
• Communicated directly with suppliers and lessors.
• Directed market expansions with weekly and monthly meetings.
• Increased sales $800,000 through aggressive sales tactics, market campaigns and new product launches.
• Opened a second store.

• Analyzed the current business and built strategies to increase sales and brand awareness.
• Developed the logo with CEO and rebranded.
• Created new social media accounts for digital presence (TikTok, Etsy, Yelp, Google My Business)
• Established and managed overall business plan for social media accounts
• Ensured all marketing messages aligned with brand promise and reputation,
• Utilized market trends and target audience statistics to effectively and appropriately market products.
• Designed all visuals for social media based on daily and weekly objectives.
• Established and managed overall business plan for social media accounts
• Managed customer service relationships to customize campaigns.
• Leveraged data insights from surveys, previous campaigns and market research to develop targeted marketing initiatives.
• Identified potential markets to capitalize sales.
• Executed engagement to relate to our customers worldwide
• Increased following by over 150%
• Increased sales by 58% in the first year and over 150% by the second.
• Acquired a brick and mortar store in Pembroke Pines, Fl.

• Sold Sears Home Services contracts via telephone in Miami Outbound unit
• Acquired business with track record of over $178,500 in sales every month
• Led Sears members to increased brand perception by having decade-long credibility, saaviness of the company, and testimonies
• Increased brand awareness and brand value to more than 224,480 Sears members nationwide (excluding Puerto Rico)
• Processed major Credit and Debit cards, Shop Your Way Rewards cards and personal information from members nationwide
• Participated in program launches and focus groups to improve member experience and increase market shares.

Trained and mentored new sales representatives.

• Set priorities and problem-solved workflow issues to maintain rapport with members.
• Monitored kids 2-13 and arranged activities for them to help with their development
• Organized events to acquire new members