Ivanna Minera
Inglewood,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
14
14
years of professional experience
Work History
Amazon Delivery Driver
Envizion logistics llc / Mercury Logistcs llc
Hawthorne, CA
10.2021 - Current
- Delivered packages efficiently while adhering to safety protocols and time schedules.
- Operated delivery vehicles in compliance with traffic laws and company policies.
- Trained new drivers on operational procedures and best practices for customer service.
- Collaborated with dispatch team to ensure timely communication regarding delivery status.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
Host
HMS Host
Los Angeles, CA
12.2017 - 03.2020
- Managed guest seating and wait times to optimize flow and enhance customer satisfaction.
- Collaborated with kitchen and bar staff to coordinate timely order delivery.
- Addressed guest inquiries and resolved issues promptly to maintain positive experiences.
- Monitored dining area for cleanliness and organization, ensuring compliance with health regulations.
- Facilitated communication between front-of-house and back-of-house teams for operational efficiency.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Advised customers about special offerings and menu items to help drive sales.
- Took initial drink orders and relayed information to wait or bar staff.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Sales Associate
Body Basics Llc
06.2012 - 10.2014
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of products.
- Trained new sales associates on product knowledge and company policies, promoting team efficiency.
- Led initiatives to enhance customer engagement through personalized shopping experiences and recommendations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Enhanced customer satisfaction through effective product knowledge and personalized service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Pathway Academy
Menifee, CA06.2016
Skills
- Customer service
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Heavy lifting
- FLUENT IN Spanish and English
Timeline
Amazon Delivery Driver
Envizion logistics llc / Mercury Logistcs llc
10.2021 - Current
Host
HMS Host
12.2017 - 03.2020
Sales Associate
Body Basics Llc
06.2012 - 10.2014
High School Diploma -
Pathway Academy