Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivanna Munoz

Las Vegas,NV

Summary

Personable and energetic young woman committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. I'm always ready to learn and can pick up S.O.P quickly.

Overview

2
2
years of professional experience

Work History

Picker & Packer

Bella Canvas
07.2023 - 01.2024
  • Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
  • Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
  • Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
  • Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Transported merchandise pallets to move in warehouse.

Cashier Trainer

Fuego Craving
01.2023 - 06.2023
  • Enhanced cashier efficiency by developing and implementing comprehensive training programs.
  • Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
  • Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
  • Streamlined cashier onboarding process, resulting in reduced training time and faster integration into the team.
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Processed both cash and card purchases and returns.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Packing, Shipping, and Receiving Assembler

Amazon
07.2022 - 12.2022
  • Enhanced packing efficiency by implementing space-saving techniques and optimizing packaging materials usage.
  • Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
  • Expedited order processing time through effective organization and prioritization of tasks.
  • Improved inventory management with regular stock audits and timely reporting of discrepancies.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.

Education

High School Diploma -

Rialto Adult School
Rialto, CA
10.2022

Skills

  • Bookkeeping
  • Positive Attitude
  • Proofreading
  • Calendar Management
  • Database Maintenance
  • Verbal Communication
  • Strong Problem Solver
  • Customer Assistance
  • Proficient in Microsoft Office (Power Point , Spread Sheet/Excell and Word)
  • Computer Literacy

Languages

Spanish
Native or Bilingual

Timeline

Picker & Packer

Bella Canvas
07.2023 - 01.2024

Cashier Trainer

Fuego Craving
01.2023 - 06.2023

Packing, Shipping, and Receiving Assembler

Amazon
07.2022 - 12.2022

High School Diploma -

Rialto Adult School

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Ivanna Munoz