Ivanna Navarro
Chula Vista,CA
Summary
Proactive Lifeguard, Sales Associate, and Sandwich Artist with comprehensive experience in safety protocol, customer service, and cash handling. Skilled in emergency response, maintaining clean environments, and resolving customer issues effectively. Bringing strong communication, leadership, and problem-solving abilities to drive customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard
SeaWorld Parks & Entertainment, Inc.
05.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of nearly hundreds of guests a day in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
Sales Associate
Aeropostale
11.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Sandwich Artist
SUBWAYRestaurants
10.2021 - 03.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
Education
Bachelor of Science - Biology
Southwestern College
Chula Vista, CA2026
High School Diploma -
Otay Ranch High School
Chula Vista06.2024
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership Qualities
- Customer Service
- Teamwork and Collaboration
- Time Management
- Multi-tasking strength
- Cash Handling
- Outgoing Personality
- Problem-solving skills
- Excellent people skills
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Aeropostale
11.2023 - 01.2024
Lifeguard
SeaWorld Parks & Entertainment, Inc.
05.2023 - Current
Sandwich Artist
SUBWAYRestaurants
10.2021 - 03.2022
Bachelor of Science - Biology
Southwestern College
High School Diploma -
Otay Ranch High School
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