Ivanna Ofori
Waukegan,IL
Summary
Dynamic customer relations professional with a proven track record at Bass Pro Shops, excelling in problem-solving and effective communication. Skilled in point-of-sale operations and cash handling, I consistently admitted to resolving customer complaints, enhancing satisfaction and loyalty. Great at building relationships, I thrive in fast or slow-paced environments, ensuring seamless service and support.
Overview
3
3
years of professional experience
Work History
Customer Relations
Bass Pro Shops
Gurnee, Illinois
07.2024 - Current
- Resolved customer complaints promptly and professionally while maintaining excellent customer relations.
- Resolved customer complaints promptly and courteously while maintaining excellent customer relations.
- Built and maintained productive relationships with employees.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Answered customer questions and provided store information.
Grocery Bagger
Jewels Osco
Waukegan, IL
07.2022 - 09.2022
- Assisted customers with locating specific items within the store when requested.
- Followed company guidelines regarding proper sanitation practices in handling food products.
- Collected shopping carts from parking lot and returned to store.
- Worked closely with front-end team to manage queues and reduce waiting times.
- Delivered courteous, prompt service by quickly attending to customer needs and requests.
Education
High School Diploma -
Waukegan High School
Waukegan, IL05-2024
Skills
- Customer service
- Point-of-sale operation
- Cash handling
- Relationship building
- Problem solving
- Effective communication
- Customer relations understanding
- Sales support
Timeline
Customer Relations
Bass Pro Shops
07.2024 - Current
Grocery Bagger
Jewels Osco
07.2022 - 09.2022
High School Diploma -
Waukegan High School