Ivanna Pham
Prosper,TX
Summary
Dynamic professional with a proven track record at Men’s T Clinic, excelling in customer service and administrative efficiency. Leveraged strong problem-solving skills to streamline patient scheduling, enhancing patient flow and reducing wait times. Recognized for fostering teamwork and maintaining confidentiality while managing high call volumes in a fast-paced environment.
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Men’s T Clinic
07.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Treating patients by giving intramuscular injections
- Assisting the provider in medical procedures
- Sterilization medical care and instruments
- Logging prescriptions
- Checked patient insurance and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
General Manager
Venus Nails and Spa
01.2022 - 12.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee evaluations, and contract details.
- Oversaw distributors, vendors and suppliers to ensure for customer satisfaction and quality assurance
Education
Currently Pursuing A Bachelors In Science - Pre Med
The University of Texas At Dallas
Richardson, TXSkills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Critical thinking
- Computer skills
- Problem resolution
- Organization and time management
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Interests
Pursuing an interest in medicine and attending university as a pre-med student who is driven to accomplish and achieve excellence and experience
Timeline
Medical Receptionist
Men’s T Clinic
07.2024 - Current
General Manager
Venus Nails and Spa
01.2022 - 12.2024
Currently Pursuing A Bachelors In Science - Pre Med
The University of Texas At Dallas
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