Ivanna Polishchuk
Jersey City,NJ
Summary
Proven Customer Manager at SanaDesign, adept in leveraging organizational skills and customer relations to enhance service delivery. Excelled in analyzing feedback and streamlining operations, significantly improving customer satisfaction. Skilled in teamwork and collaboration, fostering a positive environment and driving sales metrics. Demonstrated excellence in accessorizing and styling advice, showcasing a blend of creative and analytical prowess.
Overview
2
2
years of professional experience
Work History
Customer Manager
SanaDesign
New York, NY
04.2023 - Current
- Monitored customer feedback, identified trends, and reported findings to senior management.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Ensured compliance with company policies and procedures related to dress selection services.
- Advised customers on how best to accessorize outfits for special occasions or everyday wear.
- Organized fashion sample garments for sales reps and agents.
- Assisted customers in selecting clothing items that fit their body type and lifestyle.
- Accompanied clients to appointments and arranged transportation.
- Analyzed customer feedback data to identify areas for improvement in store operations.
- Received payments, processed purchases and issued receipts.
Receptionist
Fred Astaire Dance Studio
New York, NY
02.2023 - 02.2024
- Scheduled appointments for clients, customers, and other visitors.
- Sorted incoming mail and directed to correct personnel each day.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Scheduled and confirmed appointments and meetings for management team.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Coordinated company events with venues and advised staff of pertinent details.
- Coordinated pick-up and delivery of express mail services.
- Processed payments and updated accounts to reflect balance changes.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
Education
Economics And Entrepreneuship
University of Ukraine
Sumy06-2017
Skills
- Customer relations
- Self motivation
- Teamwork and collaboration
- Organizational skills
- Teamwork
Languages
Ukrainian
Professional
English
Professional
Timeline
Customer Manager
SanaDesign
04.2023 - Current
Receptionist
Fred Astaire Dance Studio
02.2023 - 02.2024
Economics And Entrepreneuship
University of Ukraine
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