Ivanna Sanders
BROOKLYN,NY
Summary
Over 5 years of customer service experience. Critical thinker with the ability to problem solve, troubleshoot challenges and offer on-the-spot assistance. Fast learner with the ability to prioritize, execute and complete many tasks simultaneously. Exceptional organizational, quantitative, qualitative and analytical skills. Proficient in Microsoft Office.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Transporter
Nyu Langone
Brooklyn, NY
07.2023 - Current
- Participated in interdisciplinary meetings focused on improving communication among team members for more efficient service delivery.
- Maintained accurate and detailed records of patient transportation to enable tracking history and report to management.
- Demonstrated flexibility in adapting to changing priorities during shifts while maintaining a high level of performance under pressure.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
Shift Supervisor
African American Planning Commission
Brooklyn, NY
11.2021 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Assisted residents with daily activities, including meal preparation, housekeeping, and personal care.
- Monitored and ensured the safety and well-being of residents, promptly addressing any concerns or emergencies.
- Maintained accurate records of resident interactions, progress, and any incidents that occurred.
- Fostered a positive and inclusive living environment, promoting respect and empathy among residents.
- Communicated effectively with residents and their families, addressing any questions or concerns promptly and professionally.
- Participated in ongoing training and professional development to enhance skills and knowledge in residential care.
Shift Supervisor
Insomnia Cookies
New York, NY
05.2017 - 12.2021
- Oversaw daily operations of the bakery, ensuring smooth workflow and efficient production.
- Managed a team of bakery staff, providing guidance, training, and performance evaluations.
- Developed and implemented production schedules to meet customer demands and maintain freshness.
- Monitored inventory levels and ordered supplies to ensure uninterrupted bakery operations.
- Ensured compliance with health and safety regulations, maintaining a clean and organized work environment.
- Managed customer orders and inquiries, ensuring exceptional service and satisfaction.
- Actively participated in promotional events aimed at increasing brand visibility within the community resulting in higher foot
Summer Internship (Paid)
Kings County Supreme Court, Criminal Term
Brooklyn, NY
07.2016 - 08.2016
- Assisted with various administrative tasks, such as filing, data entry, and organizing documents.
- Supported the team with scheduling appointments and managing calendars.
- Assisted in creating and editing presentations, spreadsheets, and other office documents.
- Collaborated with team members on special projects, contributing to the overall success of the team.
- Responded to phone calls, emails, and other inquiries in a professional and timely manner.
- Demonstrated strong attention to detail and maintained confidentiality of sensitive information.
Education
Bachelor Of Arts - Theater Arts
Temple University
Philadelphia, PAHigh School Diploma -
Northside Charter High School
Brooklyn, NY06.2016
Certification
- Serv Safe Certification
- NYC Food Handlers
- CPR/First Aid
Timeline
Patient Transporter
Nyu Langone
07.2023 - Current
Shift Supervisor
African American Planning Commission
11.2021 - 05.2023
Shift Supervisor
Insomnia Cookies
05.2017 - 12.2021
Summer Internship (Paid)
Kings County Supreme Court, Criminal Term
07.2016 - 08.2016
Bachelor Of Arts - Theater Arts
Temple University
High School Diploma -
Northside Charter High School