Ivanna Santos Lugo
Vandalia,OH
Summary
Dynamic and bilingual professional with a proven track record in customer service, scheduling, and personal event planning. Elevated to Server Staff Lead for outstanding management and interpersonal skills. Expert in logistics and fluent in Spanish, I excel in managing a team aimed towards meeting customer's needs
Overview
8
8
years of professional experience
Work History
Server Staff Lead
Nelly's Restaurant
Centerville, OH
01.2018 - Current
- Worked as a server for 3 years developing exceptional customer service, itemization, and cleaning skills.
- Elevated to serving staff leader after three years by management and became solely responsible for generating a serving shift schedule for each full month for all fellow servers.
- Honed interpersonal skills through real-time coordination of schedule changes/conflicts with serving staff occurring due to employee call-ins, life events, and larger-than-expected party reservations.
- Managed phone delivery orders while maintaining exceptional service to current customers.
- Tasked as the primary interpreter for Spanish-speaking customers.
Dish Washer
Nelly's Restaurant
Centerville, OH
11.2016 - 12.2018
- Replaced clean utensils in storage bins for easy access.
- Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
Event Planning
Self-employeed
Dayton, OH
01.2020 - Current
- Have planned and decorated for multiple family events and parties (birthday parties, quinceañeras, etc..) with recommendations leading to further events.
- Have a distinct passion for coordinating and decorating for large events
Education
High School Diploma -
West Carrollton High School
West Carrollton, OH05-2019
Associate of Science - Architecture
Sinclair Community College
Dayton, OHSkills
- Fluent in Spanish
- Management skills
- Interpersonal skills
- Exceptional customer service skills
- Memory retention
- Social perceptiveness
- Event planning and logistics
- Familiar with the use of all Microsoft products (Word, Excel, etc)
Languages
Spanish
Professional
Timeline
Event Planning
Self-employeed
01.2020 - Current
Server Staff Lead
Nelly's Restaurant
01.2018 - Current
Dish Washer
Nelly's Restaurant
11.2016 - 12.2018
High School Diploma -
West Carrollton High School
Associate of Science - Architecture
Sinclair Community College
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