Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivanna Taylor

Jackson,TN

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.

Overview

6
6
years of professional experience

Work History

Patient Access Representative II

West Tennessee Medical Group
01.2025 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.

Medical Records Specialist

Matthew 25 Aids Services Non Profit
11.2023 - 05.2024
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Maintained patient records in compliance with security regulations.
  • Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
  • Kept accurate log of requests for medical information and records.
  • Maintained patient confidence by keeping patient records information confidential.
  • Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
  • Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
  • Conducted regular reviews of department policies and procedures to ensure alignment with industry best practices and regulatory requirements.

Patient Access Representative II

Medical Group of the Carolinas Family Medicine Cedar Springs
01.2022 - 09.2023
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
  • Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Followed document protocols to safeguard confidentiality of patient records.

Front Office Medical Assistant

Carolina Orthopedic and Neurosurgical Associates
10.2021 - 09.2022
  • Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
  • Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
  • Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.
  • Maintained inventory of office supplies, reducing operational costs through diligent tracking and reordering processes.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
  • Provided accurate documentation of patient interactions in electronic health record system.
  • Navigated complex insurance claims processes to ensure prompt reimbursement for services rendered.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Collaborated with clinical staff to provide seamless care coordination for patients.
  • Collected deductibles and copays to post money to patient accounts.
  • Contributed to a positive workplace atmosphere by fostering effective communication among team members.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Handled sensitive information with discretion, adhering to HIPAA guidelines at all times.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Medical Records Clerk

Mid-South Perinatal
11.2019 - 08.2021
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Delivered charts to assigned areas of hospital by following established routing procedures.

Education

Health Education

Chester County High School
Henderson, TN
05-2012

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Multitasking and organization
  • Appointment scheduling
  • Phone and email etiquette
  • Problem-solving
  • EMR
  • Eligibility determination
  • Conflict resolution
  • Team leadership
  • Records management
  • Training coordination

Timeline

Patient Access Representative II

West Tennessee Medical Group
01.2025 - Current

Medical Records Specialist

Matthew 25 Aids Services Non Profit
11.2023 - 05.2024

Patient Access Representative II

Medical Group of the Carolinas Family Medicine Cedar Springs
01.2022 - 09.2023

Front Office Medical Assistant

Carolina Orthopedic and Neurosurgical Associates
10.2021 - 09.2022

Medical Records Clerk

Mid-South Perinatal
11.2019 - 08.2021

Health Education

Chester County High School

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