Ivanna Toledo
Lancaster,Pennsylvania
Summary
Skilled receptionist able to smoothly handle high-volume calls and face-to-face interactions in strenuous environments. Stay on top of busy office demands by skillfully handling mail, account updates, and documents. Communicate effectively with non-English-speaking guests using advanced Spanish and basic Spanish abilities.
Overview
9
9
years of professional experience
Work History
Behavior Therapist
Attain Aba Therapy
08.2020 - 06.2023
- Established trusting relationships with clients, providing a foundation for successful behavioral change.
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
- Improved client behavior by implementing individualized therapy plans and interventions.
- Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.
- Developed tools to help client acquire new skills and work towards goals of building communication and social interactions.
- Enhanced client progress by consistently monitoring and adjusting treatment goals.
- Engaged in pre-crisis and crisis interventions to facilitate positive outcomes using least restrictive alternative.
- Conducted assessments to establish baseline data and measure client progress over time.
- Created and designed individualized behavioral interventions to promote positive behaviors and prevent problems.
- Implemented crisis intervention techniques, effectively deescalating challenging situations while maintaining safety.
Key Associate
Signet Jewelers
03.2021 - 08.2022
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs
- Helped customers navigate store, complete sales, and process returns
- Developed customer base by connecting with over 100 customers per day
- Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions
- Created memorable customer experiences by offering personalized sales support.
Receptionist/Customer Service
Visionworks
11.2019 - 03.2021
- Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels
- Communicated with personnel to route messages, coordinate internal appointments, or direct personnel to various departments.
Secretary/Administrative Assistant
Penn Medicine Lancaster General Health
08.2018 - 12.2019
- Supported staff and customer meetings, creating agendas, coordinating spaces, and taking minutes
- Handled 50+ calls each day, skillfully managing multi-line telephone system to answer questions, route calls, and take messages
- Met legal requirements by correctly completing important forms
- Organized and updated file systems, keeping records easily retrievable
- Boosted efficiency by keeping work areas clean, tidy, and free of debris.
Sales Associate/Stock Associate
Foot Locker
08.2016 - 10.2018
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs
- Helped customers navigate store, complete sales, and process returns
- Developed customer base by connecting with over 100 customers per day
- Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions
- Created memorable customer experiences by offering personalized sales support.
Cashier/Customer Service
Dutch Wonderland
05.2014 - 09.2016
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Prevented losses by watching for suspicious behavior
- Maintained accurate register totals by carefully counting and securing cash
- Covered multiple store areas by cross-training in different roles.
Education
High School Diploma -
Mccaskey High School
Lancaster, PA06.2018
Skills
- Customer service
- Computer literacy
- Communication skills
- Time management
- Bilingual
- Microsoft word
- Microsoft excel
- Guest services
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Key Associate
Signet Jewelers
03.2021 - 08.2022
Behavior Therapist
Attain Aba Therapy
08.2020 - 06.2023
Receptionist/Customer Service
Visionworks
11.2019 - 03.2021
Secretary/Administrative Assistant
Penn Medicine Lancaster General Health
08.2018 - 12.2019
Sales Associate/Stock Associate
Foot Locker
08.2016 - 10.2018
Cashier/Customer Service
Dutch Wonderland
05.2014 - 09.2016
High School Diploma -
Mccaskey High School
Similar Profiles
Louisa LupoLouisa Lupo
Behavioral Health Technician at Attain ABA TherapyBehavioral Health Technician at Attain ABA Therapy
Sarrah HowellSarrah Howell
Behavior Technician at Attain ABA TherapyBehavior Technician at Attain ABA Therapy
Monique BlackmonMonique Blackmon
Behavior Technician at Attain ABA TherapyBehavior Technician at Attain ABA Therapy