Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ivanna Vdovich

Aurora,CO

Summary

Compassionate and solution-focused licensed social worker with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills. Proven ability to work independently and collaboratively with diverse individuals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Social Worker

University of Colorado Hospital
04.2023 - Current
  • Completed psychosocial evaluations and needs assessments.
  • Learned to navigate multiple services including specialty surgeries, hospitalist, and medicine teams
  • Managed caseload of 40-60 patients to satisfy multiple patients with diverse need
  • Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
  • Offered crisis intervention services to address urgent concerns related to mental health, substance abuse, or domestic violence issues or connected them with the appropriate team within the hospital.
  • Developed cultural competence through ongoing professional development opportunities, providing culturally sensitive services to diverse patient populations.
  • Enhanced interdisciplinary team collaboration for optimal patient care through daily rounds and by initiating regular communication
    channels between social workers and medical staff.
  • Ensured continuity of care by coordinating seamless transitions from hospitalization to outpatient services or long-term care facilities, by working closely with liaisons.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Collaborated with medical professionals to advocate for the unique psychosocial needs of each patient.
  • Enhanced patient support systems with targeted community resource referrals.
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.
  • Participated in clinical supervision to maintain professional development.
  • Participated in complex care conferences to discuss complex patient needs and discharge barriers

Patient Case Manager

Innovative Chiropractic
10.2022 - Current
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Inputted patient data into office's computer system using Genesis and checked all information for accuracy.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Program Manager for Women's Emergency Services

Catholic Charities
01.2021 - 10.2022
  • Worked extensively with senior leadership, community partners, and city leaders to open brand-new women's shelter housing 250+ women
  • Engaged and worked alongside Operations Manager and collaborated with other shelters within Denver to write up policies and procedures, community guidelines, program and operation manuals for new shelter
  • Collaborated with director on annual budget and spending
  • Managed and supervised team of 5; administrative and daily programming, as well as workshops and groups
  • Outreached to and collaborated with community providers, local hospitals, and other community agencies to establish continuum of care for clients
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments and other shelter sites
  • Supported team through COVID policy changes, updates, and enforcement
  • Facilitated team workshops and conducted trainings to educate team members
  • Identified program obstacles and communicated possible impacts to case management and leadership teams
  • Built case management teams that worked collaboratively with operations in shelter and across multiple sites and providers

Veterans Intensive Case Management Coordinator

Catholic Charities
05.2020 - 01.2021
  • Provided direct services to 15 clients, including safety planning, crisis intervention, case management and advocacy.
  • Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
  • Managed and monitored weekly program activities and evaluated quality for improvement recommendations.
  • Teamed up with managers and supervisors to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.
  • Collaborated with interdepartmental teams to facilitate client care and reduce case management barriers.
  • Coordinated between VA, shelter, veterans, and community-based agencies for continuity of care.
  • Collaborated with monthly community program leaders and advocates to make resources more accessible to those in need.
  • Facilitated weekly support and psycho-educational groups for 50 veterans by planning curriculum with other veteran case managers.
  • Attended quarterly interdepartmental meetings to present case presentations for collaboration on best practices and addressing issues in trauma-informed approach as well as discussing possible future protocols and procedures.
  • Communicated quarterly with grants department regarding direction and expectations of outcomes.

Veterans Intensive Case Manager

Catholic Charities
12.2018 - 05.2020
  • Delivered social work services to veterans experiencing homelessness in shelter settings
  • Collaborated on program operations with veterans program manager and VA liaison, including offering feedback from participants and improvement recommendation
  • Worked with caseload of 15 veterans to improve life choices and maximize benefits of programs
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support
  • Facilitated weekly groups designed for 50 veterans to develop new coping mechanisms and techniques to drive behavior modification
  • Developed rapport to create safe and trusting environment for care
  • Coordinated monthly activities within community that were educational and engaging
  • Assisted in securing housing, medical care, and employment for veterans by collaborating with various community agencies
  • Documented case notes daily and coordinated follow-up for seamless case management
  • Monitored and assessed client progress towards identified goals
  • Provided support and mediation for interpersonal conflicts, improved operations, and provided exceptional veteran support
  • Attended quarterly interdepartmental meetings to present case presentations for collaboration on best practices and addressing issues in trauma-informed approach
  • Collaborated weekly inter-departmentally with program managers to provide case management to two veteran families

Case Manager

The Salvation Army
08.2017 - 11.2018
  • Managed fluctuating caseload of 23-75 and provided as-needed case management whenever necessary or desired
  • Delivered social work services to homeless men in emergency overnight shelter settings
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification
  • Performed brief, solution-focused interventions with clients, provided education, and responded to crisis situations
  • Established and nurtured key relationships with community providers to form valuable partnerships
  • Coordinated program referrals for community-based resources to help clients obtain needed support
  • Coordinated transitions between shelter and hospice, shelter and assisted living, shelter and nursing homes, and shelter and hospitals.
  • Developed program that focused on mobility impaired and oxygen dependent clients to provide safe place for rest and to store belonging safely, access ongoing counseling, and partnerships with community agencies and hospitals
  • Provided support and referred residents with mental health issues and dual-diagnoses
  • Developed rapport to create safe and trusting environment for care
  • Secured housing, medical care and employment for clients by collaborating with various community agencies
  • Documented case notes daily and coordinated follow-up for seamless case management

Education

Master of Science - Social Work

Simmons Univerity
Boston, MA
08.2017

Bachelor of Arts - Communication Studies

University Of Northern Colorado
Greeley, CO
05.2015

Skills

  • Skilled community-based coordinator
  • Trauma-informed care
  • Brief, strengths-based solution-focused intervention
  • Crisis Intervention
  • Interdisciplinary collaboration
  • Cultural sensitivity and competency

Certification

  • LCSW - Licensed Clinical Social Worker

Languages

Ukrainian
Native or Bilingual

Timeline

Medical Social Worker

University of Colorado Hospital
04.2023 - Current

Patient Case Manager

Innovative Chiropractic
10.2022 - Current

Program Manager for Women's Emergency Services

Catholic Charities
01.2021 - 10.2022

Veterans Intensive Case Management Coordinator

Catholic Charities
05.2020 - 01.2021

Veterans Intensive Case Manager

Catholic Charities
12.2018 - 05.2020

Case Manager

The Salvation Army
08.2017 - 11.2018

Master of Science - Social Work

Simmons Univerity

Bachelor of Arts - Communication Studies

University Of Northern Colorado

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