Ivanna Wilson
Customer Experience
Cambridge,UK
Summary
Organized and dependable candidate skilled in managing multiple priorities with a positive attitude. Shows a proactive approach to taking on additional responsibilities to achieve team goals. Seeking a full-time role that presents professional challenges and provides opportunities to utilize interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Sales Associate
Vans
07.2024 - 09.2024
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Barista
London Grade Coffee
12.2023 - 7 2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Team Lead Sales Associate
Cannvest Group LLC
05.2022 - 07.2023
- Managed conflict resolution within the team effectively, promoting open communication and positive collaboration among members.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Trained, coached, and mentored new sales associates for maximum performance.
- Streamlined check-in processes for efficient guest registration and reduced wait times.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Art Gallery Intern
Resonator Institute
08.2021 - 05.2023
- Take photographs and videos for promotional use
- Facilitated artwork installations, ensuring proper handling and placement for optimal viewing experience.
- Work on special projects as assigned by gallery staff, which could include curatorial research, community outreach initiatives, or collaborative art projects.
- Conducted research on artists and artwork, contributing to accurate and insightful exhibit descriptions.
- Coordinated volunteer schedules during special events which contributed to more efficient staffing needs.
- Managed front desk operations during high-traffic periods, ensuring visitors were welcomed efficiently while maintaining professional gallery appearance.
Art Camp Assistant
Oklahoma Contemporary
06.2020 - 08.2021
- Assisting children with art projects, giving knowledge of terms, techniques, history, and concepts while using engaging ways to inspire creativity.
- Promoted teamwork through collaborative art projects that required group effort and cooperation.
- Organized materials and supplies, ensuring all necessary resources were available for daily activities.
- Led groups of children safely through variety of camp activities.
- Maintained a safe and positive environment, promoting respect among campers and staff.
- Worked with children of varying age, interest, skill, and developmental levels.
Education
Master of Fine Arts - Printmaking And Ceramics
Anglia Ruskin University
Cambridge, UK09.2024
Bachelor of Fine Arts in Studio Art (Honors) -
University of Oklahoma
Norman05.2023
Skills
Sales Development
Time Management
Creativity
Ability to Multitask
Digital Literacy
Teamwork and Collaboration
Organization
Communication
Interpersonal Skills
Administrative Support
References
- Curtis Jones, Resonator Institute, chivo@ou.edu, +1 (405) 361-5008
- Véronique Chance, Anglia Ruskin University, veronique.chance@aru.ac.uk
- Aggy Szocinska vel Szot, London Grade Coffee, +44 7831 767610
Extracurriculars
- MA Fine Arts Course Representative, Anglia Ruskin University, 10/2023 - 09/2024
- Print Club President, University of Oklahoma, 08/2022 - 05/2023
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Vans
07.2024 - 09.2024
Barista
London Grade Coffee
12.2023 - 7 2024
Team Lead Sales Associate
Cannvest Group LLC
05.2022 - 07.2023
Art Gallery Intern
Resonator Institute
08.2021 - 05.2023
Art Camp Assistant
Oklahoma Contemporary
06.2020 - 08.2021
Master of Fine Arts - Printmaking And Ceramics
Anglia Ruskin University
Bachelor of Fine Arts in Studio Art (Honors) -
University of Oklahoma
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