Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Additional Information
Languages
Timeline

IVANOF MERCADO

Whitehall,PA

Summary

Experienced Information Technology and Project Management Professional with Over 10+ years of success in organizing business operations and managing resources to ensure maximized results. A detail-oriented leader who drives business development, operations, project management, logistics, and information technology in different industry sectors. Native Spanish speaker, fluent in English (Level C1 Advanced) pursuing CAPM, CompTIA Network+, and RHCSA Certifications actively. Currently enrolled in a Bachelor’s degree in Technical Management with a specialization in Information Technology – Networking to compliment professional experience.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Data Entry Analyst

UNITED INSIGNIA CO.
Astoria, USA
06.2019 - 03.2020
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Maintained ongoing communication with relevant departments to confirm accurate data delivery.
  • Worked with management to prioritize business and information needs
  • Located and define new process improvement opportunities
  • Transferred data from paper formats into database systems
  • Typed in data provided directly from customers or other parties
  • Verified data by comparing it to source documents
  • Updated existing data
  • Modeled Business Process under BPMN Standard
  • Retrieved data as requested
  • Perform graphics design for customer orders
  • Sorted, organized, and stored paperwork after entering data

IT Project Manager

DC SMART SOLUTIONS SAS
Barranquilla, Colombia
06.2018 - 12.2018
  • Developed project management roadmap to define project objectives, timelines, and milestones.
  • Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
  • Designed strategic plan for component development practices to support future projects
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Collaborated with clients from concept through final delivery of product or service
  • Followed internal procedures for change management, incident management, and escalation
  • Oversaw implementation of application developments
  • Implemented new services into production
  • Researched network products, services, protocols, and standards for network procurement and development efforts
  • Contributed to success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs, and management systems
  • Achieved continuous process improvements by introducing cutting-edge technology upgrades, paperless systems, and automation of monitoring systems

Business Development Manager

IN-NOVA STL SAS
Barranquilla, Colombia
06.2016 - 05.2018
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Researched and identified opportunities for account growth, account penetration and market expansion.
  • Participated and actively engaged in strategy meetings with other shareholders
  • Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends
  • Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
  • Devised effective marketing, sales, and other promotional initiatives
  • Negotiated and closed long-term agreements with new clients in assigned territory
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom-line profit
  • Researched and identified opportunities for growth

Operations Manager

TSCC SAS
Barranquilla, Colombia
02.2015 - 05.2016
  • Collaborated with IT and business teams to develop and enhance architecture to better track business KPIs
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Managed daily operations, including sales, purchasing, scheduling, and P&L
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers
  • Reduced inaccuracies by training over 100+ team members on best practices, policies, and procedures
  • Maintained up-to-date on business operations as well as positive and negative impacts
  • Improved efficiency of daily operations through better strategic and tactical planning, improved quality control standards, enhanced marketing, and more robust systems management in Human Resources, Accounting, and IT departments
  • Maximized productivity and management systems by establishing specific goals and managing operations

Project Manager _ Sales Operations

TRANSPORTES CHEVALIER LTDA.
Barranquilla, ATL, Colombia
09.2012 - 02.2015
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure
  • Managed projects from procurement to commission.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Identified plans and resources required to meet project goals and objectives.
  • Held weekly meetings with General Manager to identify techniques to overcome sales obstacles
  • Improved sales processes to streamline customer acquisition and onboarding strategies
  • Reorganized and optimized leads management by implementing CRM solution
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries

Senior Information Technology Consultant

Ecospetroleo, ECOS S.A. Barranquilla
Barranquilla, Colombia
01.2006 - 08.2012
  • Understood customer requirements and business objectives
  • Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
  • Directed IT services, counseled executives, and collaborated with senior management on strategic planning.
  • Managed infrastructure upgrades, analysis, and resolution of end user hardware and software issues.
  • Provided strategic advice on using technology to achieve goals
  • Managed IT initiatives and collaborated with in-house technical staff
  • Facilitated IT enterprise architecture across organization's enterprise transformation programs.
  • Designed IT systems and networks, ensuring exemplary architecture and functionality
  • Supported new technology implementation
  • Trained users in new and existing IT systems
  • Helped as required regarding technical issues
  • Revised existing systems and suggest improvements
  • Produced reports for General Management

IT Manager

AXS AMERICAS CONTACT CENTER
Barranquilla, Colombia
03.2008 - 08.2010
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Oversaw IT department operations and training.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Provided management, installation, support, and maintenance of cabling structured infrastructure and VOIP IPBX systems
  • Managed information technology and computer systems
  • Planned, organized, controlled, and evaluated IT and electronic data operations
  • Ensured security of data, network access, and backup systems
  • Developed new network troubleshooting strategies to help reduce downtime and decrease maintenance costs
  • Created rational strategies for upgrading company’s network software whenever new update is available
  • Constructed and implemented plans to ensure company’s network continues to operate smoothly in event of problem
  • Stayed up to date with new network technology and reported this information to executive team each quarter
  • Worked closely with other department managers to assess growth needs and maintenance of company’s network

Education

Bachelor of Professional Studies - Technical Management, Information Technology – Networking Fundamentals

DeVry College of New York, New York, NY
04.2023
  • GPA: 3.34
  • Dean's List FALL 2020
  • Dean's List SPRING 2021
  • Dean's List SUMMER 2021

PMP Certification Training Course - Project Management

Abiztar Learning Technologies, Ciudad De Mexico, MX

Awards 35 Contact Hours / PDUs distributed as follows:

  • 14 PDU Leadership
  • 15 PDU Technical Management
  • 6 PDU Strategic and Business Management.

Skills

  • Budget Management
  • Employee Development
  • Telecommunications
  • Scheduling
  • Diagnostics
  • Inventory Management
  • Production Planning
  • Problem Solving
  • Business Development
  • Process Modeling
  • Strategic Planning
  • Network Management
  • Sales Management
  • CRM
  • Logistics Management
  • Technical Support
  • Data Entry
  • Customer Service
  • Project Management
  • Operational Planning
  • RFP Development
  • Account Management
  • Risk Assessment
  • Responsibility Matrices
  • Training
  • Balance Sheet
  • Technical Management
  • Process Improvement
  • Networking
  • Computer Networking
  • Quality Control
  • Project Life Cycle
  • Negotiation
  • System Design
  • Cost Analysis
  • Enterprise
  • Technologies
  • ERP, WMS
  • Microsoft Office Suite
  • MS Project
  • Remote Access Software
  • Network Engineering
  • VoIP
  • LAN, WAN
  • Active Directory
  • System Support
  • VPN
  • Help Desk
  • MS Visio
  • Network Firewalls
  • Network Support
  • TCP/IP
  • DNS
  • Tableau
  • IT Support
  • Linux Operating Systems
  • DHCP
  • MS Windows Server
  • Asterisk PBX
  • Network Procurement
  • Spreadsheet Management
  • Project Deadlines
  • Project Requirements
  • Reading Comprehension
  • Network Intelligence
  • Virtual Local Area Networks
  • Google Drive
  • Tech Support
  • Active Learning
  • Budgeting and Forecasting
  • Microsoft Visio

Affiliations

Project Management Institute - PMI

Member ID: 7520764

New Jersey Chapter

Certification

  • System and Network Administration, TestDome. April, 2022
  • Credential ID: 3de1ee9f04d8435181688df42d7d3840
  • Credential URL: https://app.testdome.com/cert/3de1ee9f04d8435181688df42d7d3840
  • Project Management and Time Management, TestDome. April, 2022
  • Credential ID: 5b4a9fce34f54eb1a29e40569b81c6dc
  • Credential URL: https://app.testdome.com/cert/5b4a9fce34f54eb1a29e40569b81c6dc
  • Project Management Aptitude, TestDome. April, 2022
  • Credential ID: ad82848c86d34a998f4b3762ef44530b
  • Credential URL: https://app.testdome.com/cert/ad82848c86d34a998f4b3762ef44530b
  • EFSET English Certificate 66/100 (C1 Advanced), EF Standard English Test (EF SET)
  • Credential URL: https://www.efset.org/cert/NMUU4q

Additional Information

  • System and Network Administration, ranking in the Top 25%*
  • Project Management, ranking in the Top 10%*
  • Project Management and Time Management, ranking in the Top 25%*
  • EF SET 66/100 (C1 ADVANCED) **


* TestDome is a provider of high-quality online screening tests for knowledge workers. TestDome uses work-sample testing methodology candidates are checked through small samples of actual work.


** Your level of English is 66/100 on the EF SET score scale and C1 Advanced according to the Common European Framework of
Reference (CEFR). This score is calculated as an average of your reading and listening scores

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Data Entry Analyst - UNITED INSIGNIA CO.
06.2019 - 03.2020
IT Project Manager - DC SMART SOLUTIONS SAS
06.2018 - 12.2018
Business Development Manager - IN-NOVA STL SAS
06.2016 - 05.2018
Operations Manager - TSCC SAS
02.2015 - 05.2016
Project Manager _ Sales Operations - TRANSPORTES CHEVALIER LTDA.
09.2012 - 02.2015
IT Manager - AXS AMERICAS CONTACT CENTER
03.2008 - 08.2010
Senior Information Technology Consultant - Ecospetroleo, ECOS S.A. Barranquilla
01.2006 - 08.2012
DeVry College of New York - Bachelor of Professional Studies, Technical Management, Information Technology – Networking Fundamentals
Abiztar Learning Technologies - PMP Certification Training Course, Project Management

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IVANOF MERCADO