Ivanova Soteldo

· Coordinated and managed multiple projects simultaneously, ensuring the successful delivery of +60 projects within established timelines and budget constraints.

· Collaborated with cross-functional teams, including stakeholders, project managers, technical teams, and human resources, to gather comprehensive project requirements and ensure the seamless execution of projects while effectively managing manpower.

· Developed detailed project plans, outlining tasks, timelines, and resource requirements, including effective manpower management strategies, contributing to a significative improvement in project efficiency.

· Managed manpower resources, monitored project progress, proactively identified potential issues, and implemented solutions to keep projects on track.

· Conducted regular project status meetings to communicate updates, address concerns, and ensure alignment with project objectives, including discussions on manpower allocation and needs.

· Prepared and presented project reports to upper management, providing insights into project performance, including a focus on manpower utilization and recommendations for improvements.

· Collaborated with Project Managers on high-value projects, each exceeding $3,000,000, achieving an average profit margin of 25%. Played a crucial role in project planning, execution, and monitoring, ensuring all project components aligned with client requirements and organizational objectives. Below the list of the plants where projects were successfully executed including but not limited to:

- Orlando Utility Company (Orlando, FL)

- ALCOA (Evansville, IN)

- Santee Cooper Winyah (Georgetown, SC)

- Binderholz (Live Oak, FL)

- Oklahoma Gas and Electric (Luther, OK)

- Grand River Dam Authority (Chouteau, OK)

- Westrock (Florence, SC)

· Provided exceptional customer service to clients visiting the dealership, creating a positive and welcoming experience for potential buyers and existing customers.

· Managed incoming inquiries via phone, email, and in-person, addressing customer concerns, providing information on available inventory, and scheduling appointments for test drives and service appointments.

· Processed sales transactions and coordinated with the finance department to ensure a smooth and efficient purchase process for customers.

· Resolved customer issues and concerns in a timely and effective manner, demonstrating strong problem-solving skills and a commitment to customer satisfaction.

· Conducted follow-up calls and emails to gather customer feedback, assess satisfaction levels, and address any post-purchase concerns.