Eva Alice Salengua
Summary
Dynamic Learning and Development Manager with proven expertise in developing impactful training programs. Strong communication and interpersonal skills enhance collaboration with department heads, driving organizational success and guest service excellence.
Overview
19
19
years of professional experience
Work History
Learning and Development Manager
Oceania Cruises Inc.
04.2022 - Current
- Develop, implement, and manage comprehensive training programs and learning initiatives that enhance crew knowledge, skills, and professional growth, while fostering close collaboration with department heads to identify and address specific training needs and drive organizational excellence.
Assistant Purser
Oceania Cruises Inc.
06.2018 - 03.2022
- As an Assistant Purser, Senior Receptionist, and Designated Purser, oversee guest services, staff training, and front office operations, while also assisting with port clearance procedures, requiring strong Guest service, organizational, and leadership skills.
Receptionist
Oceania Cruises Inc.
07.2016 - 04.2018
- As a Receptionist at Oceania Cruises Inc., you served as a central point of contact, resolving guest issues, managing records, and handling financial transactions with precision and excellent Guest service skills.
Night Auditor
Oceania Cruises Inc.
11.2011 - 05.2016
- Managed financial operations by overseeing transactions and posting credits accurately.
Conducted daily audits of onboard revenue outlets, ensuring precise revenue tracking.
Oversaw synchronization and balance of Micros and Fidelio systems across all outlets daily.
Assisted Second Purser in managing guest amenities, gratuities, and gift purchases.
Finalized accounts and prepared revenue centers for end-of-cruise or end-of-month closure.
Served as Night Receptionist and Night Duty Manager to enhance guest experience.
Crew Administrator
Oceania Cruises Inc.
11.2009 - 10.2011
- Ensured accuracy of data entry and document validity within MXP and Fidelio systems, maintained current ship's articles and Seaman's books, and tracked precise time and attendance records (TARs), contributing significantly to crew management and compliance.
HR Coordinator (Computer Operator HR)
Oceania Cruises Inc.
06.2007 - 11.2009
- Managed crew queries and liaised with corporate office on crew matters.
Handled sensitive crew records, contracts, appraisals, and disciplinary actions confidentially.
Processed crew payroll and gratuities to ensure accurate, timely compensation.
Administered Time and Attendance System while ensuring compliance with maritime laws.
Collaborated with departments to maintain optimal manning levels and scheduling.
Coordinated unexpected sign-offs and arranged travel and immigration requirements.
Facilitated seamless crew management in partnership with Crew Purser and corporate office.
Culinary Admin (Computer Operator F&B)
Oceania Cruises Inc.
02.2007 - 04.2007
- Provided comprehensive administrative support to culinary and provision department, ensuring operational efficiency.
Oversaw inventory management, including daily requisition processing and thorough inventory checks.
Collaborated with storekeepers to identify discrepancies and track inventory levels effectively.
Assisted Executive Chef with menu preparation, corrections, and meal count administration.
Ensured accurate food cost reporting through diligent oversight of meal counts.
Monitored receipt issues and delivery discrepancies to maintain inventory integrity.
Education
Bachelor of Science - Computer Engineering
Liceo de Cagayan University
Skills
- Microsoft Office Suite
- Fidelio and Micros systems
- Apollo Cruise Control and Solution
- NCLH Marinels and IssueTrax
- Communication skills
- Interpersonal effectiveness
- Organizational skills
- Time management
- Attention to detail
- Accuracy and precision
- Problem-solving abilities
- Analytical thinking
- Team collaboration
- Leadership qualities
- Adaptability and flexibility
Timeline
Learning and Development Manager
Oceania Cruises Inc.
04.2022 - Current
Assistant Purser
Oceania Cruises Inc.
06.2018 - 03.2022
Receptionist
Oceania Cruises Inc.
07.2016 - 04.2018
Night Auditor
Oceania Cruises Inc.
11.2011 - 05.2016
Crew Administrator
Oceania Cruises Inc.
11.2009 - 10.2011
HR Coordinator (Computer Operator HR)
Oceania Cruises Inc.
06.2007 - 11.2009
Culinary Admin (Computer Operator F&B)
Oceania Cruises Inc.
02.2007 - 04.2007
Bachelor of Science - Computer Engineering
Liceo de Cagayan University
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