Ivdia Vargas
Bunnell,FL
Summary
Adept at cash handling and customer service, I significantly enhanced the customer experience at El Pollo Colorao Puerto Rican Eatery. My expertise in point of sale systems and ability to resolve conflicts effectively led to a noticeable improvement in service efficiency and customer satisfaction, showcasing my strong multitasking and critical thinking skills.
Overview
1
1
year of professional experience
Work History
Food and Beverage Cashier
El Pollo Colorao Puerto Rican Eatery
06.2024 - Current
- Operated and sanitized kitchen and food preparation equipment.
- Provided correct change to customers while following cash handling policies and procedures.
- Engaged customers to help create superior food and beverage experience.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Retail Cashier
Kingsway Collectibles
09.2023 - 05.2024
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Assisted customers by answering questions and fulfilling requests.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Increased sales by offering advice on purchases and promoting additional products.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Answered questions about store policies and addressed customer concerns.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Processed refunds and exchanges in accordance with company policy.
Education
Associate's Degree - Biology
Daytona State College
Daytona Beach, FLHigh School Diploma -
Flagler Palm Coast High School
Palm CoastSkills
- Cash handling expertise
- Menu design
- Point of sale proficiency
- Food safety
- Basic math
- Customer service
- Cash register systems
- Purchase assistance
- Decision-making
- Problem-solving abilities
- Multitasking
- Self motivation
- Conflict resolution
- Critical thinking
- Attention to detail
- Verbal communication
- Active listening
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food and Beverage Cashier
El Pollo Colorao Puerto Rican Eatery
06.2024 - Current
Retail Cashier
Kingsway Collectibles
09.2023 - 05.2024
Associate's Degree - Biology
Daytona State College
High School Diploma -
Flagler Palm Coast High School
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