Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iveh Segura

Marshville,NC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

FC Associate I

Amazon
Pineville, NC
01.2022 - Current
  • Unloaded deliveries into warehouse and arranged contents in designated storage areas.
  • Read and analyzed work orders to verify consistency with merchandise information.
  • Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
  • Unloaded incoming trucks and properly staged inventory for processing.
  • Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.
  • Selected packing materials based on size, quantity and fragility of package contents.
  • Followed procedures at all times for personal and team safety.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Collected and analyzed customer information to prepare product or service reports.

Backroom Associate

Burlington
Monroe, NC
07.2021 - 10.2022
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Received incoming merchandise and stored in correct stock locations.
  • Maintained orderly stockroom for ease of retrieval.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Followed orders precisely for correct items, sizes and quantities.
  • Greeted store customers and discussed needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Prioritized helping customers over completing other routine tasks in store.

Warehouse Packer

Kelly Services
Charlotte, NC
08.2019 - 06.2020
  • Created shipping labels to complete daily order processing.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used [Software] to document information relating to receipt, storage and distribution of materials.
  • Built and wrapped pallets to secure shipment with freight carriers.
  • Reviewed orders to verify products met specifications.
  • Labeled and shrink-wrapped pallets for shipment.

Sales Associate

O'Reilly Auto Parts
Monroe, NC
06.2019 - 08.2019
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Maintained records related to sales, returns and inventory availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Recommended accessories and complementary purchases to boost revenue.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Alerted customers to upcoming sales events and promotions.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

High School Diploma -

South Piedmont Community College
Monroe, NC
05.2001 -

Skills

    Physical stamina

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Timeline

FC Associate I

Amazon
01.2022 - Current

Backroom Associate

Burlington
07.2021 - 10.2022

Warehouse Packer

Kelly Services
08.2019 - 06.2020

Sales Associate

O'Reilly Auto Parts
06.2019 - 08.2019

High School Diploma -

South Piedmont Community College
05.2001 -

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Iveh Segura