Iveht Carrillo
Glendale,CA
Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Energetic with strong time management skills who thrives in a fast-paced, dynamic environment.
Overview
4
4
years of professional experience
Work History
Costumer Service Rep.
Bank of America
Pasadena, CA
12.2004 - 04.2005
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
Customer Service/ 30 day Collector
Westlake Financial Services
Los Angeles, CA
04.2003 - 03.2004
- Acted professionally and patiently when addressing negative customer feedback.
- Managed high call volume with tact and professionalism.
- Referred unresolved customer grievances to designated departments for further investigation.
- Accurately documented, researched and resolved customer service issues.
Cashier/Manager
Baja Fresh Mexican Grill
Toluca Lake, CA
12.2000 - 12.2002
- Coordinated daily cash reconciliation at a high-volume location.
- Promptly and empathetically handled guest concerns and complaints.
- Greeted customers and provided excellent customer service.
- Consistently provided friendly guest service and heartfelt hospitality.
- Pleasantly and courteously interacted with customers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Education
High School Diploma - General Education
Burbank High School
Burbank, CA2000
Skills
- Cash handling expertise
- Multilingual in English and Spanish
- Quick learner
- Creative problem solver
- Multi-line phone talent
- Accustomed to shift work
- Friendly and helpful
- Organized multi-tasker
- Customer-oriented
- Dedicated team player
Timeline
Costumer Service Rep.
Bank of America
12.2004 - 04.2005
Customer Service/ 30 day Collector
Westlake Financial Services
04.2003 - 03.2004
Cashier/Manager
Baja Fresh Mexican Grill
12.2000 - 12.2002
High School Diploma - General Education
Burbank High School
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