Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Iveion Foster

Atlanta,GA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience
1
1
Language

Work History

IT Support Representative

Procore
Carpinteria, CA
02.2021 - 11.2023
  • Acquire and maintain a thorough understanding of Procore’s business model, system, and the tools needed to optimize system use and maximize impact
  • Utilize platforms like Slack, Salesforce, and Jira to communicate with customers and colleagues
  • Leveraged by using strong collaboration skills, connecting with other teams to escalate client cases and solve complex customer problems
  • Delivered best-in-class customer experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide customers through the process of achieving their goals with Procore’s software
  • Diligent, consistent attention to detail and management of administrative aspects of the job.

Tech Coach

Asurion
Greenville, TN
09.2019 - 12.2020
  • Evaluate and assist with customer concerns
  • Troubleshoot wireless devices remotely, While explaining device capabilities, wireless carrier data product offerings
  • Escalate calls to the appropriate tier of customer service when appropriate
  • Developed subject matter expertise for multifaced problems and delivered simplified account solutions
  • Meets department productivity and quality standards
  • Appropriately disburses adjustments and account credits following Asurion's Policies
  • Promote new products and upcoming releases
  • Addressed billing issues as needed due to a shortage in the billing department.

Assistant Store Manager

Ross Dress for Less
Newnan, GA
05.2017 - 12.2020
  • Write order supply requests to replenish merchandise
  • Reorganized the sales floor to meet company demands
  • Addressed customer inquiries and resolved complaints
  • Analyze marketing information and translate it into strategic plans for customer growth. Assisted with recruitment and training of new staff
  • Assisted with recruitment and training of new staff.
  • Developed and implemented a social media marketing plan to publicize sales and improve revenue.
  • Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts

Education

Bachelor of Science - Business management

Liberty University
Lynchburg, VA
05.2025

High School Diploma - undefined

Creekside High School
May 2014

Skills

  • Communication,
  • Customer Service
  • Active listening,
  • Customer Relations
  • Customer Experience
  • Records Management

Interests

  • Achievements:
  • Future Business Leaders of america- 2014-2020-Current Mentor
  • Volunteer Oakley Elementary Agriculture group August 2020- Current

Timeline

IT Support Representative

Procore
02.2021 - 11.2023

Tech Coach

Asurion
09.2019 - 12.2020

Assistant Store Manager

Ross Dress for Less
05.2017 - 12.2020

Bachelor of Science - Business management

Liberty University

High School Diploma - undefined

Creekside High School

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Iveion Foster