Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivelin Anchev

Hyannis,MA

Summary

Dynamic hospitality professional with extensive experience at Colombo’s Cafe, excelling in customer service and conflict resolution. Proven track record in upselling and innovative drink creation, enhancing patron loyalty and driving sales. Highly reliable team player skilled in staff management and maintaining cleanliness standards, committed to delivering exceptional guest experiences.

Overview

10
10
years of professional experience

Work History

Bartender/Shift Manager

Colombo’s Cafe
03.2022 - Current
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Owner

Crystal View Window and Gutter Cleaning
05.2015 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established foundational processes for business operations.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Assisted in recruiting, hiring and training of team members.

Bartender/Server

Alberto’s Ristorante
05.2016 - 12.2024
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Bartender

The Ocean House
05.2016 - 10.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Education

Insurancew And Social Policy -

Academy of Economics
Svishtov, Bulgaria
05-2012

Skills

  • Cleanliness standards
  • Upselling strategies
  • POS system operation
  • Ordering supplies
  • Scheduling staff
  • Health and safety
  • Employee coaching
  • Menu development
  • Promotions and events
  • Beverage making
  • Liquor restocking
  • Customer service
  • Cash register operation
  • Outgoing personality
  • Beverage preparation
  • Basic accounting
  • New hire training
  • Menu memorization
  • Customer service expertise
  • Creative mixology
  • Handling difficult customers
  • Highly reliable
  • Responsible alcohol service
  • Dining room management
  • Service-oriented mindset
  • Hospitality service expertise
  • Food running
  • Changing beer kegs
  • Payment processing
  • Clear and effective communication
  • Sales expertise
  • Professional appearance
  • Ordering bar supplies
  • Staff management
  • Bar operations management
  • Cocktail list development
  • Safe food handling
  • Collaboration and teamwork
  • Scheduling
  • Inventory management

Timeline

Bartender/Shift Manager

Colombo’s Cafe
03.2022 - Current

Bartender/Server

Alberto’s Ristorante
05.2016 - 12.2024

Bartender

The Ocean House
05.2016 - 10.2021

Owner

Crystal View Window and Gutter Cleaning
05.2015 - Current

Insurancew And Social Policy -

Academy of Economics

Similar Profiles

CREATE PROFILE
Ivelin Anchev