IVELIS CARMONA

Work History

McCray Global Protection

11.2021 - Current

Conduct performance and salary reviews
Design and implement employee retention strategies
Increase organization’s compliance with local, state and federal regulations
Investigate employee issues and conflicts and brings them to resolution
Manage staffing process, including recruiting, interviewing, hiring and onboarding
Manage and Resolve pay issues from staff and officers
Established positive and effective communication among unit staff and organization leadership
Identified and resolved unauthorized, unsafe or ineffective practices.
Spearheaded department training for appraisals of new components.
Trained new employees on proper protocols and customer service standards.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Managed over 50 customers calls per day.
Increased customer satisfaction by resolving issues
Led projects and analyzed data to identify opportunities for improvement

Sandcastle Homecare

01.2021 - 11.2021

Manage staffing process, including recruiting, Interviewing, Hiring and onboarding
Ensure job description are up to date and complaint with all local, state and federal regulations
Develop training materials and performance management programs to help ensure employees understand their job responsibilities
Conduct Orientations
Investigate employee issues and conflicts and bring them to resolution
General administration and Coordination
Display strong problem solving and decision-making skill
Maintain employee records
Computer literate with capability in email, MS Office and related business and communication tools.

Winter Park Family Physician

10.2019 - 01.2021

Check Patients in which includes but not limited to, Vitals (Bp, Weight, Height)
Update demographics (Medication list, Advance Directives, History, Etc.)
Draw blood, perform EKG’s, Flu Shots, B12 shots, Testosterone Shots, TB and Tdap Shots
Assist with Gynecology Procedures
Schedule Telehealth Appointments and other administrative duties

Mount Sinai Hospital

11.2013 - 09.2019

Consistently perform Vital signs such as Blood pressure, pulse, temperature, oxygen and respiration
Document intake/output and Pt.’s care in Epic Production systems
Perform venipuncture, physical exams, EKG and post-mortem care
Assist patient with daily care such as feeding, bathing, and walking
Perform one to one observation for patients in need
Answer telephone calls and direct calls
Perform daily rounds for the unit
Provide report for Pt.’s that is in my care to the following shift
Educate Family and employees on Pt.’s care