Dedicated bilingual crisis counselor with a strong background in trauma-informed care, victim advocacy, and public safety. Specializes in supporting survivors of child sexual abuse. With a focus on equity, cultural competency, and empowerment of vulnerable populations. Holds a B.S. in Criminal Justice and Sociology, along with a Certificate in Diversity Studies. Continuously pursues education in trauma, abuse prevention, and child advocacy. Demonstrated ability to manage challenging situations to provide emotional stability and guidance. Exhibits exceptional communication skills and empathy in high-pressure environments. Skilled professional with a focus on operational efficiency, team collaboration, and adapting to changing needs. Excels in process optimization, strategic planning, and performance enhancement to drive operational success.