Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ivelisa Fairhurst

Summary

Dedicated bilingual crisis counselor with a strong background in trauma-informed care, victim advocacy, and public safety. Specializes in supporting survivors of child sexual abuse. With a focus on equity, cultural competency, and empowerment of vulnerable populations. Holds a B.S. in Criminal Justice and Sociology, along with a Certificate in Diversity Studies. Continuously pursues education in trauma, abuse prevention, and child advocacy. Demonstrated ability to manage challenging situations to provide emotional stability and guidance. Exhibits exceptional communication skills and empathy in high-pressure environments. Skilled professional with a focus on operational efficiency, team collaboration, and adapting to changing needs. Excels in process optimization, strategic planning, and performance enhancement to drive operational success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bi-lingual Crisis Counselor

Sexual Assault Crisis Center of Eastern Connecticut
04.2023 - Current
  • Deliver 24-hour hotline through on call rotation
  • Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
  • Accompany clients to hospital, court hearings, and law enforcement as requested
  • Coordinated with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently.
  • Support Spanish speaking clients with culturally sensitive services
  • Provided timely assistance to individuals in crisis, and non-crisis situations utilizing active listening skills and empathy to establish rapport quickly.

Asset Protection Operations Coach

Wal-Mart
08.2021 - 04.2023
  • Trained employees in the most current regulations and practices in effort to prevent employee and customer accidents.
  • Promoted safety by teaching and installing safety mechanisms across the store and amplified surveillance coverages with upgraded equipment.
  • Analyzed profit and loss statements on a weekly, monthly, and quarterly basis to understand where loss was happening and determine why.
  • Collaborated with law enforcement in investigating customer theft, fraudulent credit theft and occasionally employee theft.

Overnight Team Leader Supervisor

Wal-Mart
07.2020 - 08.2021
  • Provide crisis counseling and advocacy to children and teenagers who are survivors of childhood sexual abuse
  • Deliver 24-hour hotline support through on call rotation
  • Accompany clients to hospital, court hearings, and law enforcement as requested
  • Assist clients with applications for Victim Compensation programs
  • Support Spanish speaking clients with culturally sensitive services

Education

Bachelors of Science - Criminal Justice, Sociology

Old Dominion University
Norfolk, VA
12.2019

Skills

  • Effective inbound communication
  • Child safety advocacy
  • Upholding patient privacy standards
  • Security systems management
  • Case report writing
  • Incident reporting
  • Regulatory compliance
  • Surveillance systems
  • Multi-stakeholder asset management
  • Problem-solving

Certification

  • "Mandated Reporter Training by the Department of Children and Families." Tracy Davis Director of The DCF Academy for Workforce Development Webinar, April 2023
  • "TF-CBT A Course for Trauma-Focused Cognitive Behavioral Therapy." Daniel W. Smith Course Director of TF-CBTWeb2.0 11 CEUs April 2023
  • "Adolescent Substance Use: Epidemiology, Risk & Protective Factors, and Screening." Dr. Jessie Calihan Co-Sponsored by New England Addiction Technology Transfer Center – Center for Alcohol and Addiction Studies at Brown University School of Public Health Sara Becker, PhD Director of the New England Addiction Technology Transfer Center Webinar, April 2023
  • "Response to Recovery a Child Abuse Conference." Krystal Rich Executive Director of Connecticut Children's Alliance – NASW 5.5 hours Post 5 May 2023
  • "Response to Recovery a Child Abuse Conference." Krystal Rich Executive Director of Connecticut Children's Alliance – NASW 4.5 hours May 2023
  • "Office of Victims Services Civil Protection Orders." Frances Murphy of OVS Webinar, June 2023
  • "Office of Victims Services Victim's Rights." Alexander Gittines of OVS Webinar, July 2023
  • "Office of Victims Services Victim Compensation Program." Rachel McKnight of OVS Webinar, August 2023
  • 2023-07 – Finding Words – CT
  • "Navigating Professional Quality of Life: Compassion, Satisfaction, and Fatigue Considerations for Providers/Investigators." Dr. Ravit Stein Director of Psychological & Behavioral Consultation, EASTCONN, Webinar October 2023
  • "Circles of Safety: Awareness to Action for Youth – Serving Professionals." Jenny Coleman Director of Stop It Now! Webinar, February 2024
  • "ROAR A Child Education and Abuse Prevention Program." Shelby Lynch Director of Education at The CARE Center of Oklahoma City Webinar, April 2024
  • "Vital Subjects – Delivering Difficult News: Compassionate Trauma Notification Confirmation." Bess Hoskins of OVC TTAC Webinar, April 2024
  • "Response to Recovery a Child Abuse Conference." Krystal Rich Executive Director of Connecticut Children's Alliance – NASW CEUs Credits: 4.5 Post Credit: 6.75 May 8, 2024
  • "Response to Recovery a Child Abuse Conference." Krystal Rich Executive Director of Connecticut Children's Alliance – NASW CEUs Credits: 4.5 Post Credit: 6.75 May 9, 2024
  • "Sex Offenders: What Every Children's Justice/Advocacy Professional Should Know Part One." Cory Jewel Jensen, May 2024
  • "Creepy but Crucial Information: Advanced Grooming as Described by Sex Offenders: Part Two." Cory Jewel Jensen, May 2024
  • "Addressing Recantation in Domestic Violence and Child Abuse Case." Kristina Korobov of Zero Abuse Project, May 2024
  • "Child Abuse Allegations During Child Custody Disputes: The Value of the CAC and MDT Approach" by Jerri Sites
  • "Overcoming Recantation: Recommendations for the MDT and CAC Response." Jerri Sites, May 2024
  • "Working with Migrant Children and Youth." Jennifer Avenia, May 2024
  • "Facility Dog Program the Modern-Day Police Service Dog." Officer Christina Nocito of New London Police Department and Officer Heather McClelland of Groton Town Police Department, August 2024
  • "Fractures in Child Abuse." Karen Farst, MD September 2024

Languages

Spanish
Native or Bilingual

Timeline

Bi-lingual Crisis Counselor

Sexual Assault Crisis Center of Eastern Connecticut
04.2023 - Current

Asset Protection Operations Coach

Wal-Mart
08.2021 - 04.2023

Overnight Team Leader Supervisor

Wal-Mart
07.2020 - 08.2021

Bachelors of Science - Criminal Justice, Sociology

Old Dominion University
Ivelisa Fairhurst