Ivelise Colon
Aubrey
Summary
Dynamic Emergency Management Specialist with the Federal Emergency Management Agency, skilled in data analysis and report preparation. Proven track record in leading complex projects and enhancing operational efficiency. Detail-oriented and adept at critical thinking, I excel in developing policies that improve disaster recovery processes and support community resilience.
Overview
27
27
years of professional experience
Work History
Emergency Management Specialist
Federal Emergency Management Agency
Denton
11.2019 - Current
- Company Overview: This is a federal job
- Serves as a senior Emergency Management Specialist in the Individual Assistance (IA) Policy and Doctrine Unit (PDU) providing advice to senior – level staff and professional staff in FEMA headquarters and Regional Offices, as well as emergency management partners engaged in supporting disaster recovery for communities and individuals.
- Serves as a team lead by managing lower-level employees during high-level and complex projects.
- Prepares and presents IA guidance and other related materials to auxiliary groups such as IA and Disaster Survivor Assistance (DSA) Cadre Management and their Reservists.
- Reviews, edits, and maintains IA training material related to the Individuals and Households Program (IHP) including IA and DSA Reservist trainings.
- Leads and manages high – level, complex projects, sometimes requiring coordination with other IA groups and other entities outside of FEMA and delegates and monitors assignments to lower-level teammates.
- Serves as a primary point of contact (POC), as team supervisor in the absence of supervisor of record.
- Develops, edits, and maintains Standard Operating Procedures (SOP), fact sheets, option papers, and one – pagers for the IA PDU and other IA groups as requested.
- Coordinates and supports the implementation of disaster recovery services and programs and analyzes resource requirements and capabilities to enable program delivery and performance.
- Develops and prepares emergency management recovery policies, plans, and procedures including writing and reviewing recovery regulations and guidance documents and interpreting the laws, regulations and policies applicable to FEMA; supporting leadership, providing advice on issues related to Individual Assistance implementation.
- Prepares a variety of reports, information papers, audit-related responses and briefings which identify recovery emergency management operating practices and serves to gain program support and describes program accountability to all of FEMA's stakeholders and senior leadership.
- Works with the IA PDU Regulations and Policy Team and other IA entities to address and respond to Congressional inquiries, specifically programmatic issues regarding the IHP.
- Conducts analysis of difficult survivor – centric assistance issues in the recovery statutes, regulations, policies, and procedures relevant to impacting the delivery and implementation of FEMA recovery regulations and policy.
- Ensures regulations and policies developed in the recovery areas are consistent with the statutory requirements and existing policy, that their need is justified, and that they are adequately supported by appropriate analysis when required.
- Compiles, reconciles, and correlates voluminous workload data from a variety of sources with different reporting requirements and formats and the data must be carefully cross-checked, analyzed, and interpreted to obtain accurate and relevant information.
- Prepares project papers and staff reports and organizes and delivers briefings to managers to encourage understanding and acceptance of findings and recommendations.
- Provides coordination and assistance to major activities to ensure the capability to continue essential disaster recovery functions during any event or incident.
- Supports the assessment, inspection, and evaluation of disaster recovery processes, plans, standard operating procedures, and guidance for compliance with established emergency management directives, regulations, policies, laws, standards, and guidance.
- Provides technical advice on disaster recovery activities and participates as a team member on higher level reviews of disaster recovery operations when needed.
- Performs technical writing functions which requires substantial knowledge of the various areas of emergency management and of the specialized terminology needed.
- Writes and/or edits technical materials, including reports of research programmatic findings, regulations in technical areas, technical manuals, and specifications.
- Preparing oral and written communication to explains the technical aspects of agency programs to those affected and non – technical personnel.
- Ensures the materials presented are consistent with agency policy and with other information presented by the agency, meet the style requirements of the agency and the publication, and are written at an appropriate level for the intended audience.
- Lead PPM Improvement project in SharePoint, assisted in drafting the Initial Implementation plan, developed talking points to present to Leadership and worked closely with the developing team.
- Supported the migration of SharePoint and to ensure all PPM documents were still fully functional.
- Experience in supervising or leading a team of employees to achieve organizational goals, that include identifying priorities, monitoring progress, and reviewing outcomes.
- Implementing and developing standards, practices, forms, training
- Supervisor: Tammi Wiske (202-316-9320)
- Okay to contact this Supervisor: Yes
Program Analyst, Program Management Section Front Office
Federal Emergency Management Agency
Denton
10.2023 - 02.2024
- Company Overview: This is a federal job
- Providing initial review on project deliverables and operational products for the section.
- Conducting, monitoring, and facilitating the section front office lines of business, projects.
- Supporting the administration of section staffing statuses and regular reporting.
- Providing oversight for the section’s organizational structure, hiring statuses, and HR related functions.
- Developing, monitoring, and facilitating the section’s budget, financial reporting, and fiscal requirements.
- Preparing and facilitating the development and maintenance of the section’s annual Goals and Priorities.
- Developing leadership materials (e.g., presentations, agendas, etc.)
- Supervisor: Johnathan Torres (202-212-1079)
- Okay to contact this Supervisor: Yes
Emergency Management Specialist
Federal Emergency Management Agency
Denton
06.2017 - 11.2019
- Company Overview: This is a federal job
- Perform emergency management work including managing, coordinating and supporting the implementation of disaster recovery services and programs and analyzes resource requirements, and capabilities to enable program delivery and performance. Conducting analysis of difficult survivor-centric assistance issues in the recovery statutes, regulations, policies, and procedures that may impact program delivery.
- Competent, professional and efficient, handles survivor s concerns with tact and diplomacy, recognizes customer service as a critical factor in FEMA s Mission. Assigned to Reissues, Special Handling, FEMA Manual, Appeals and CTHA, Reconnect (1st, 2nd and Lead Reviews), DR 4339 Escalated cases and the POC for Late Applications pulling reports and assigning work for the agents processing Late Applications.
- Compiling, reconciling, and correlating voluminous workload data from a variety of sources with different reporting requirements and formats, or the data must be carefully crosschecked, analyzed, and interpreted to obtain accurate and relevant information in order to provide confidently with supervisors, peers and disaster survivors clear facts.
- Strong bi-lingual skills, effectively communicates with coworkers, supervisors, and disaster survivors Customer focused, competent, and courteous, recognizes the vital role customer service is to meeting FEMA s Mission.
- Dependable and assumes responsibility. Worked in support of providing the APS Section with numerous deliverables. Accomplished the testing of the Mandatory Training Tracker, and the Management Mandatory Training Tracker as it was staged onto the APS SharePoint Collaboration site.
- Supported the delivery of the Escalated Issue Tracker to the APS FO for advancement into production. Participated in each presentation to communicate user functionality and provided critical documentation topics to the six APS Unit Management teams of approximately 70 employees represented by APS Unit Chief’s, SPS’s, and SHSS’s.
- Relied on my technical expertise to make effective solution-based decisions regarding the Documentation Administration Tracker, (DAT). Provided data entry, rigorous site testing, and she constructed automated report generation tools. Prior to the release of the DAT tool into production for the SPU Unit, contributed with the team performing data entry on greater than twenty-five hundred records for the SPU Unit, in less than 4 days, with minimal error checking required. Provided quality feedback to the management teams with staging updates, data analysis, and the data testing element. Began refining the DAT tool user forms for consistency and reliability prior to their release into production for additional APS Units.
- Supervisor: Gail Hill (940-268-9202)
- Okay to contact this Supervisor: Yes
Program Specialist Deployment
Federal Emergency Management Agency
Denton
09.2017 - 12.2017
- Company Overview: This is a federal job
- Adapted skills in excel to the RSOI Swat project encompassing the development of check-in reception, nine daily reports disseminations and loop closure upon an agent’s re-direction. The process entailed tracking the movement of approximately two thousand IA personal for call center support prior to their re-direction deployment downstream.
- Work helped augment staffing allowing us to serve more disaster survivors quickly. It afforded Reservists with RI training and her work and tracking of the staff helped the project track where additional staff and training needs were needed to positively impact operations.
- Due to high disaster activity, was moved from this project in support of another mission assignment, deployed to the Nevada call center.
- Establishment and ongoing operations of the Nevada Call Center having helped to set the precedent for future procedures concerning onboarding, training, daily assignments. Insuring extremely fluid environment with constantly evolving objectives. These challenges were amplified further by the merging of the JFO and NPSC environments which has been the first such endeavor of its kind on this scale, tirelessly dedicated to the mission and she persevered even through the extremely long hours, limited breaks, and personal sacrifice required on this deployment.
- Took on a multitude of roles that went far above and beyond expectations. Acted as a POC for C3MP issues, created and maintained numerous reporting products, tracked a wide variety of personal information, and ensured that leadership was kept well informed at all times. To name all the tasks handled, often on own initiative, would take a much greater amount of space, to say the least she has done a tremendous amount of work within a very short period of time.
- Showed a personal passion for both our agents and the survivors in the impacted area. Taking an out of the box approach, managed to overcome hurdle after hurdle that stood in the way of our serving both these groups.
- Redirected from the NV Call Center, to the Puerto Rico 4339 with the PR Inspector Initiative.
- Tracking accurate daily totals for fingerprinting, badging.
- Working with Security to ensure adequate Fingerprinting and Badging machines/equipment
- Coordination with contractors to ensure effective operations which required schedules and coordinating with onsite contractor’s reps.
- Assist in updating the Puerto Rico Inspector Initiative Share Point site with the daily updated adjudication lists.
- Supervise the Census staff assigned to assist the PR Inspector candidate navigate the fingerprinting/badging process.
- Train the census staff in accurately verifying each candidate’s name, inspector number and scheduled appointment, as well as, accurately tracking candidate’s process
- Create schedules for the Census staff, as well as, keeping them updated on any changes that would affect daily operations
- Performed the administrative and human resource management functions relative to staff supervision. Established guidelines and performance expectations for staff members.
- Ensured the call center’s security guards had an updated candidate list from each contractor
- Ensure Census and Security had adequate staffing for the scheduled number of candidates.
- Supervisor: Gail Hill (940-268-9202)
- Okay to contact this Supervisor: Yes
Reports Analyst
Federal Emergency Management Agency
Denton
04.2017 - 06.2017
- Company Overview: This is a federal job
- The Reports Analyst collects, records, and analyzes data in support of one or multiple concurrent major disaster operations nationwide. Data analytics, report writing and utilizing technologies to assist in providing deliverables accurately, timely and effectively.
- Performing qualitative and quantitative research and applying current data extraction techniques to identify data trends.
- Collecting, producing, and analyzing operational data in order to prepare ad-hoc and standardized reports
- Compiling, assembling, classifying, computing, and verifying the authenticity of source materials.
- Preparing external and internal documents to establish and disseminate information.
- Supervisor: Cory Freeman (940-891-8768)
- Okay to contact this Supervisor: Yes
Bilingual Emergency Management Specialist
Federal Emergency Management Agency
Denton
07.2014 - 04.2017
- Company Overview: This is a federal job
- Enthusiastic and highly skilled professional, with experience in high profile, complicated, and challenging assignments.
- Collaborated on a high-profile project to enhance management’s capability to capture employee behaviors in support of the employee’s performance goals, currently I am a part of the Documentation Administration Tracker Project as a Detail assignment.
- Utilizing my analytical and organizational skills to further develop a documentation tracking system tool. The project has several phases: Planning, Requirements, Design, Development, Testing, Training, and Implementation. The Documentation Administration Tracker helps to establish the roles and responsibilities intended to create functions and administrative details for documenting employee performance, conduct, awards, attendance, and miscellaneous responsibilities.
- Responsibilities included collecting, compiling and analyzing the data needed to serve as a comprehensive guide for evaluation, reporting, and recording processes for management to evaluate employee performance roles and requirements. The detail involved providing comprehensive intake procedures, parameters for documenting documents, understanding assessment queries and applicable guidelines for collecting and documenting employee performance.
- Daily responsibilities, assignments include participating in the development and documentation of processes, the testing of database algorithm queries for the reporting tools and as well as being an integral part in the collaboration of SharePoint with the database tools, i.e. Documentation Application Tool, Mandatory Training Tracker, Specialized Training and Credentialing Tracker, and the Escalated Issue Tracker. Impending projects include; application tool SOP’s, staff socialization material in PowerPoint, and five Job Task Analysis (JTA) documents to support the CSAC Unit of the APS Section.
- Prior to the detail I was selected by Management to participate in NFIP Pilot Call Center of 30 agents for the NFIP Support Line Tier 2 for advanced inquiries for English and Spanish speaking clients, answering incoming calls and responding to general status inquiries, taking messages or escalating calls to the appropriate department or staff member. I determined the location of property flood zone using Map Service Center, reviewed elevation certificates for accurate rating, and advised on measures to take for potential qualification of Letter of Map Change (LOMC). It was important to document via log notes all incoming and outgoing telephone inquiries into the NFIP intake database; provide FEMA/NFIP referral information, policy/claims status accurately, and adhere to response procedures/processes to address policyholders, insurance carriers, mortgage lenders, real estate agents, Floodplain Administrators, land surveyors, and engineers’ inquiries. I achieved exceptional customer service while maintaining productivity levels in conjunction with call volume, as well as, provided one-on-one training to incoming Reservists in Floodplain Management, Flood Insurance, Risk Reduction, Risk Analysis, and completion of the Intake Spreadsheet. Analyzed and performed quality and assurance for NFIP Intake Spreadsheets submitted from 30 agents. Based on the data collected on each spreadsheet, I had to deliver a report for escalated inquiries from 30 agents to SMEs (Subject Matter Experts) to resolve on a daily basis. In addition, I compiled, produced and submitted trends from weekly reports statistics to Deputy Project Manager and Project Manager. I was tasked to support in setting up trainings on updates on intake spreadsheet for agents, assist in the writing and revision of Standard Operating Procedures for NFIP Program; assisted in extracting, classifying and verifying data trends to produce weekly reports to upper management to provide to Headquarters in Washington on status of pilot program. I gained incredible experience having been a part of a highly profiled National project. The Federal Insurance Mitigation Administration (FIMA) Hurricane Sandy Flood Insurance Claims Review Intake Line for English and Spanish speaking clients.
- As an Emergency Management Specialist I conducted telephone interviews in both English and Spanish to register applicants for disaster assistance or handle additional requests for information, assistance, and problem resolution. An intricate part of my duties were to assist applicants by telephone to determine needs, provide instructions, and referrals to appropriate disaster programs, community resources, and other Federal agencies; as appropriate and provide information and explanation of Housing Assistance, Other Needs Assistance Grants, and other programs to applicants. Furthermore, I conducted verification activities to determine eligibility of applicants for disaster assistance. Identified disaster related trends and make recommendations to improve processes.
- Supervisor: Richard Gomes (940-891-8798)
- Okay to contact this Supervisor: Yes
Assistant
Susan Russell Insurance Agent
Corinth
01.2014 - 07.2014
- Served as the primary point of contact for Spanish speaking customers while providing excellent customer service, as well as, conducted telephone interviews with current and potential customers.
- I assisted individuals by telephone and in person, determines customers’ needs, and provides translation services regarding insurance coverage and processed verifications and accounts analysis; processed payments, account reconciliations data entry and collection
- Supervisor: Susan Russell (940-321-7100)
- Okay to contact this Supervisor: Yes
Assistant Supervisor
White Mountain Re (formerly Folksamerica Holdings)
New York
02.2003 - 12.2004
- Daily duties included evaluating financial interpretations every month and every quarter and prepared and reviewed project status reports for management during each operational phase; analyzed results of operation reports to determine more efficient ways to utilize resources.
- I supervised and trained staff in the Domestic Treaty Accounting Department, prepared for meetings and corresponded with staff on upcoming meetings; planned, directed and managed special projects.
- Ensured that objectives are accomplished in accordance with established procedures and delegated responsibilities and design time schedules.
- Prepared and reviewed project status reports for management during each operational phase.
- Reviewed and analyzed accounts that exceed individual accountants’ authority level to insure accurate financial results.
- Delivering administrative and technical supervision needed to accomplish teamwork, including initiating promotions, performance evaluations, awards, and disciplinary actions as merited
- Reviewing leave requests in order to approve or deny requests based on workload, maintaining staff files. Identifying training and professional development needs of employees, in order to establish individual and team growth.
Senior Accountant
White Mountain Re (formerly Folksamerica Holdings)
New York
01.2000 - 01.2003
- Processed treaty accounts including Contingent Commission, Sliding-Scale Commission, Retrospective Rated Adjustment, Premium Adjustment and Reinstatement Premiums for the Latin America Treaty Accounting Department; assisted Brokers with questions arising from account and cash.
- Prepared Quarterly and Annual Reinsurance accrual reports and interacted with Claims Department over the phone and via email to ensure that all claims in reference to specific brokers are processed from an overall basis and prepared and updated suspense listings and comparison of actual accounts received to estimate accruals quarterly.
Account Analyst
Everest Re
Liberty Corner
09.1998 - 12.1999
- Processed treaty accounts by applying policy agreements and established procedures; provided internal customer service in Spanish and assisted Brokers with questions arising from payment eligibility determination. Applied Cash Receipts and Cash Disbursements by performing data entry in Reinsurance system and set up Payment request and special cash call settlements; assisted Claims Department with Cash Statement Settlement and analysis.
Education
Bachelor's degree -
Rider University
Lawrence Township, NJ, United States05.1994
Skills
- Data analysis
- Report preparation
- Detail-oriented
- Critical thinking
Languages
Spanish
Professional
Timeline
Program Analyst, Program Management Section Front Office
Federal Emergency Management Agency
10.2023 - 02.2024
Emergency Management Specialist
Federal Emergency Management Agency
11.2019 - Current
Program Specialist Deployment
Federal Emergency Management Agency
09.2017 - 12.2017
Emergency Management Specialist
Federal Emergency Management Agency
06.2017 - 11.2019
Reports Analyst
Federal Emergency Management Agency
04.2017 - 06.2017
Bilingual Emergency Management Specialist
Federal Emergency Management Agency
07.2014 - 04.2017
Assistant
Susan Russell Insurance Agent
01.2014 - 07.2014
Assistant Supervisor
White Mountain Re (formerly Folksamerica Holdings)
02.2003 - 12.2004
Senior Accountant
White Mountain Re (formerly Folksamerica Holdings)
01.2000 - 01.2003
Account Analyst
Everest Re
09.1998 - 12.1999
Bachelor's degree -
Rider University
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