Ivelise Lebron
Round Lake,IL
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Compx Security Products
Grayslake, IL
12.2021 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Researched and corrected customer concerns to promote company loyalty.
- Kept accurate records to document customer service actions and discussions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assist with pricing questions, inventory availability, and changes to existing orders, and shipping information.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Customer Service Representative
American Hotel Register Company
Vernon Hills, IL
01.2019 - 11.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Shop Manager
Velasquez Complete Auto Care
Waukegan/Gurnee, IL
04.2006 - 01.2019
- Maintained high standards of customer service throughout the store.
- Monitored staff performance and provided feedback and guidance as necessary.
- Oversaw the recruitment, training and development of new staff members.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Implemented strategies to increase sales and profitability of the shop.
- Organized special events such as product launches, promotions or discounts.
- Ensured compliance with all relevant health, safety and security regulations.
- Developed pricing strategies that maximized profits while remaining competitive.
- Scheduled staff shifts according to business needs.
- Built and maintained sound business relationships with vendors and suppliers.
Education
GED -
Collage of Lake County
Grayslake, IL08-2019
Skills
- Training and mentoring
- Project Management
- Account Management
- Staff Management
- Handling Escalations
- Exceptional telephone etiquette
- Customer Service
- Proficient in Syteline
- Microsoft Outlook, Word, and Excel
- Cross-Functional Collaboration
Languages
Spanish
Professional
Timeline
Customer Service Manager
Compx Security Products
12.2021 - Current
Customer Service Representative
American Hotel Register Company
01.2019 - 11.2021
Shop Manager
Velasquez Complete Auto Care
04.2006 - 01.2019
GED -
Collage of Lake County
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