Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ivelise Leon

Cleveland,OH

Summary

Dynamic and dedicated professional with extensive experience in customer service at Burger King. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in cash handling and team collaboration, consistently recognized for building strong customer relationships and maintaining a balanced cash drawer. Committed to delivering exceptional service and fostering loyalty.

Overview

26
26
years of professional experience

Work History

HR and Scheduling

Nationwide Healthcare
04.2014 - Current
    • Self-motivated, with a strong sense of personal responsibility.
    • Worked effectively in fast-paced environments.
    • Skilled at working independently and collaboratively in a team environment.
    • Proven ability to learn quickly and adapt to new situations.
    • Excellent communication skills, both verbal and written.
    • Demonstrated respect, friendliness and willingness to help wherever needed.
    • Passionate about learning and committed to continual improvement.
    • Worked flexible hours across night, weekend, and holiday shifts.
    • Organized and detail-oriented with a strong work ethic.
    • Paid attention to detail while completing assignments.
    • Learned and adapted quickly to new technology and software applications.
    • Demonstrated strong organizational and time management skills while managing multiple projects.

Office Assistant

American Home Health Aide
02.2012 - 04.2014
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted with onboarding of new employees.

Home Health Caregiver

Nationwide Health Care
12.2010 - 04.2014
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
  • Provided mobility assistance such as walking and regular exercising.
  • Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
  • Provided physical assistance for mobility, promoting independence and safety in the home environment.
  • Monitored vital signs and reported any abnormalities to medical professionals promptly.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
  • Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
  • Assisted disabled clients to support independence and well-being.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
  • Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Implemented effective strategies for addressing behavioral issues related to dementia or other cognitive impairments.
  • Conducted regular assessments of patients'' conditions, updating care plans as necessary.
  • Followed nutritional plans to prepare optimal meals.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Developed individual care plans for clients based on specific needs.
  • Scheduled and coordinated medical appointments.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Assisted with end-of-life care.
  • Provided direct personal care and administrative services to clients.

Retail Sales Associate Cashier and Assistant M

Advanced Auto Parts
06.2004 - 11.2010
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Assisted customers by answering questions and fulfilling requests.
  • Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
  • Managed returns and exchanges, resolving customer issues promptly and professionally.

Cashier

Burger King
02.2002 - 10.2002
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.

Crew Trainer

McDonald's
01.1999 - 08.2001
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
  • Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
  • Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
  • Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
  • Documented training and progress on database to enable tracking history and maintain accurate records.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Facilitated open communication between crew members, promoting teamwork and collaboration.

Education

GED -

Emmanuel Christian School
Cleveland, OH
03.2006

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • Staff training
  • Refund handling
  • Guest inquiries
  • ID verification
  • Attention to detail
  • Inventory management
  • Currency counting
  • Inventory control
  • Order packaging
  • Sales expertise
  • Daily reporting
  • Retail merchandising
  • Drawer balancing
  • Returns processing
  • Point of sale operation
  • Purchase assistance
  • Reports and documents
  • Order verification
  • Records maintenance
  • Fraud prevention awareness
  • Loss prevention
  • Identification checks
  • Staff mentoring
  • Proficient in [software]
  • Payment posting
  • Sales techniques mastery
  • Clear communication
  • Empathy and patience
  • Data entry
  • Basic math
  • Visual merchandising
  • Sales transactions
  • Gift card handling
  • Credit and cash transactions
  • Honest and dependable
  • Shift scheduling
  • Recruiting and interviewing

Languages

Spanish

Timeline

HR and Scheduling

Nationwide Healthcare
04.2014 - Current

Office Assistant

American Home Health Aide
02.2012 - 04.2014

Home Health Caregiver

Nationwide Health Care
12.2010 - 04.2014

Retail Sales Associate Cashier and Assistant M

Advanced Auto Parts
06.2004 - 11.2010

Cashier

Burger King
02.2002 - 10.2002

Crew Trainer

McDonald's
01.1999 - 08.2001

GED -

Emmanuel Christian School

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