Ivelise 'Ivy' Ledesma
Pittsburg,CA
Summary
Medical Assistant /Receptionist with bilingual proficiency in Spanish and English, excelling in patient-focused care and medical office administration. Demonstrated excellence at Brighter Beginnings, adept at adapting to change and working under pressure. Skilled in medical terminology and office tasks, ensuring efficient, team-oriented service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
BASS MEDICAL GROUP
Walnut Creek, CA
10.2022 - Current
- Updating patient demographics.
- EMR Epic.
- verified patient coverage for upcoming procedures or appointments.
- Scheduled and confirmed patient appointments and consultations.
- Processed patient payments and scanned identification and insurance cards.
- Entered insurance, demographics and health history into patient database.
- Greeted and checked in patients, updating patient information in computer system.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Took messages from patients and promptly relayed to appropriate staff.
- Completed day-to-day duties accurately and efficiently.
Medical Receptionist
The skin and laser institute Dr Christine Lee
Walnut Creek, CA
04.2022 - 10.2022
- Scheduled and confirmed patient appointments and consultations.
- Entered insurance, demographics and health history into patient database.
- Created paper charts and EMR patient files.
- Verified insurance coverage for appointments and collected co-payments as required.
- Checked patients in and out for appointments
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Submitting prior authorizations.
- Requesting medical records
- Informed patients of financial responsibilities prior to rendering services.
- Completed day-to-day duties accurately and efficiently.
Medical Assistant
Brighter Beginnings
Antioch, CA
08.2020 - 04.2022
- Verifying insurance.
- Creating new PT charts, EMR.
- Registering new patients, forms, and updating demographics.
- Preparing charts for the next day.
- Rooming the patient, taking vitals, A1c, glucose test, iron test, UA, IMZ, BV, strep tests, performing nebulizer test, EKG, autoclaving instruments, eye test, hearing test, ear irrigation, etc.
- Cleaning, sanitizing, and stocking rooms.
- Training new employees and interns.
- Requesting prior authorizations, medical records.
- Creating Referrals.
- Checking the crash cart and all our supplies for expiration dates, and inventory shortages in the office.
- Answering phones, scheduling appointments, and follow-ups.
- Uploading CURES reports.
- Translating
- Helping patients apply for the Cares program, referring patients to Healthy Start, First 5, WIC, etc.
Tray Line Worker
The Reutlinger Community
11.2019 - 08.2020
- Cleaning, sanitizing, disinfecting.
- Checking our seniors' diet, such as nectar, mechanical food, puree, allergies, etc.
- Preparing meals.
- Made sure our patients received the nutrients they needed.
- Served our patients their meals.
- Cleaned up work area at end of shift to maintain a safe working environment for other employees.
- Observing whether our seniors have any difficulty as they eat.
- Making sure our seniors feel at home, most importantly.
Medical Receptionist
California Eye Clinic
Antioch, CA
05.2019 - 08.2019
- Checking insurances.
- Preparing patient files.
- Reviewing registration documents.
- Answering phones
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and confirmed patient appointments and consultations.
- Processed patient payments and scanned identification and insurance cards.
- Translating
Education
Clinical Medical Assistant -
Pittsburg Adult Education, Boston Reed program
Pittsburg, CA09-2014
Skills
- Bilingual and fluent in Spanish and English
- Excellent in Customer Service
- Medical office experience, front and back
- Patient-focused care
- Medical office administration
- Medical terminology knowledge
- Adapt to change easily
- work well under pressure
- Detail-oriented and finish tasks efficiently, and in a timely manner
- Team player, and works well independently
Certification
- BLS for Healthcare Providers
- Certified Clinical Medical Assistant (CCMA)
References
References available upon request.
Timeline
Medical Receptionist
BASS MEDICAL GROUP
10.2022 - Current
Medical Receptionist
The skin and laser institute Dr Christine Lee
04.2022 - 10.2022
Medical Assistant
Brighter Beginnings
08.2020 - 04.2022
Tray Line Worker
The Reutlinger Community
11.2019 - 08.2020
Medical Receptionist
California Eye Clinic
05.2019 - 08.2019
Clinical Medical Assistant -
Pittsburg Adult Education, Boston Reed program
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