Ivelisse Alamo-Caez
Philadelphia,PA
Summary
Dependable clerical specialist with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
7
7
years of professional experience
Work History
Clerical Specialist
Pinnacle Pain Management
07.2022 - Current
- As a clerical specialist my responsibilities include check-in/out, health insurance and claim status verifications
- Collaborated with attorneys and adjusters
- Interacted with customers by phone, email, or in-person to provide information
- Prepared and edited documents to produce precise, accurate and professional communication.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Chronic Care Coordinator
Excel Medical Center, LLC
04.2020 - 05.2022
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Assist patients with scheduling specialist(s) follow ups
- Assist patients with coordinating transportations for medical visits
- Handle all inquiries for prior authorizations, updating documentations in the database, retain referrals for purpose of care
- Handled inbound/outbound calls
- Process billings for care
Customer Service Scheduler Representative
Continuum
05.2018 - 04.2019
- Responsible for scheduling patients' durable medical equipment
- Contact and/or answer calls from patients in Spanish as well
- Assist the medical billing department
- Complete comprehensive written reports in a timely manner
Customer Service Representative/ Product
Blue Cross Blue Shield
10.2016 - 03.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Samuel Fels High School
Philadelphia, PASkills
- Proofreading
- Mail Handling
- Report Writing
- Scheduling
- Inventory Management
- Customer Service
- Database Management
- Data Entry
- File Maintenance
- Administrative Support
- Medical Records Management
- Spanish Fluency
Languages
Spanish
Native or Bilingual
Timeline
Clerical Specialist
Pinnacle Pain Management
07.2022 - Current
Chronic Care Coordinator
Excel Medical Center, LLC
04.2020 - 05.2022
Customer Service Scheduler Representative
Continuum
05.2018 - 04.2019
Customer Service Representative/ Product
Blue Cross Blue Shield
10.2016 - 03.2018
High School Diploma -
Samuel Fels High School
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