Ivelisse Cole
Taneytown,MD
Summary
Strategic Executive Team Leader in Human Resources with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Possess specialized skills in talent acquisition, employee relations, and compliance management. Excel in communication, leadership, and problem-solving to foster team collaboration and drive organizational success.
Overview
20
20
years of professional experience
Work History
Executive Team Leader, Human Resources
Target
Cockeysville, MD
05.2021 - Current
- Manage employee relations issues, including performance management and disciplinary action.
- Conduct exit interviews with departing employees to identify areas of improvement in employee retention and engagement.
- Provide guidance and support to managers on talent management including succession planning, coaching, training and development.
- Support the team in ensuring equitable experience, strengthening inclusion acumen, and promoting a culture of inclusivity.
- Serve as the first point of contact for over 300 employees on all benefits, payroll, and administrative questions.
- Assist in providing guidance and expertise in ADA compliance.
- Conduct investigation on employee complaints or concerns, including allegations of harassment, discrimination, or policy violations and provide resolution.
- Coordinate and facilitated training programs including new-hire orientation, leadership development programs and mentor training programs.
- Developed and implemented a comprehensive employee engagement programs, resulting in a 15% decrease in employee turnover within the first year.
- Aid and implemented HR policies, procedures, and processes to ensure compliance with employment regulation.
- Coordinate and engaged in local community outreach volunteer events.
- Responsible for recruiting, interviewing, hiring, and termination processes, ensuring consistent, robust onboarding experience.
- Plan, lead, and follow up on organizational and operational responsibilities including creating and implementing schedules that align to business needs.
Retail Manager
M.A.C Cosmetics
Columbia, Maryland
05.2005 - 05.2021
- Review KPI to identify appropriate development opportunities to reach sales plan. Led and open new store openings, achieved first year sales plan by 1.8%.
- Review and analyze reporting tools to set metrics in place to monitor progress and improve performance. Top performing door in average unit per sale for paid for services in Mid-Atlantic region, averaging at $73.96 in FY17. 2nd highest paid for service performance in the Mid Atlantic region, total revenue generated $52,150 in FY16.
- Assisted Executive Sales Manager with operational tasks- Coach and develop employees in management positions- Recruited, hired, trained and mentor over 8 store managers in Mid-Atlantic region.
- Identifying and reporting inventory inconsistencies and providing resolutions-Managed shrinkage shortage below 3% within the first two years as a Retail Manager.
- Optimize existing customer base and targeted new customer base through event planning and technique seminars- Selected store for Holiday 2018 preview night for high loyalty capture in North America -Executed first Spanish speaking class in our market.
- Facilitated core training workshops with regional trainer-Selected as a speaker for training video in FY19.
- Cultivated store brand and accomplished strategic business initiatives through customer loyalty and employee engagement.
Education
Associate of Science - Business Administration
Southern New Hampshire University
Hooksett, NH10-2024
Management Foundations
University Of Maryland University College
Maryland04.2021
Skills
- Bilingual in Spanish
- Leadership Development
- Talent Acquisition
- Payroll & Benefit Administration
- Employee Engagement
- Analytical & Strategic Thinking
- Training & Development
- Compliance & Regulation
- Employee Relations and Diversity
- Performance Management
Timeline
Executive Team Leader, Human Resources
Target
05.2021 - Current
Retail Manager
M.A.C Cosmetics
05.2005 - 05.2021
Associate of Science - Business Administration
Southern New Hampshire University
Management Foundations
University Of Maryland University College
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