Ivelisse Gonzalez
Auburndale,FL
Summary
Result-driven Branch Manager with extensive experience leading high-performing retail banking teams, with a strong record of driving deposit and loan growth and delivering exceptional customer experiences. Strategic leader skilled in sales execution, operational excellence and regulatory compliance, focused on achieving sustainable profitability and market growth.
Overview
11
11
years of professional experience
Work History
Store Manager
TD Bank
Lakeland, FL
12.2022 - 03.2026
- Lead and develop a team of banking professionals to achieve sales, service and operational goals.
- Drive branch performance by executing strategic business plans and exceeding quarterly and annual targets
- Coach and mentor team members through consistent feedback, performance management and career development planning.
- Ensure compliance with all banking regulations, audit requirements and internal risk controls.
- Manage daily branch operations including cash controls, transaction accuracy and security procedures.
- Strengthen community presence by building relationships with local business and customers.
- Leverage customer needs-based conversations to deepen relationships and grow deposits, lending and investment referrals.
- Monitor KPI's and implement action plans to improve productivity and profitability.
- Create a positive, inclusive and high-engagement team environment focused on delivering exceptional service.
Branch Manager
South State Bank
Orlando, FL
09.2019 - 12.2022
- Lead overall branch operations, ensuring achievements of sales, service and financial performance goals aligned with their strategic objectives.
- Drive deposit growth, consumer and small business lending production and cross-sell initiatives through proactive relationship management.
- Recruit, coach and develop a high-performing team, fostering accountability, engagement and professional growth.
- Conduct regular performance reviews, sales coaching sessions and daily huddles to maintain focus on results and customer experience.
- Ensure full compliance with banking regulations, internal policies, audit standards and risk management protocols.
- Oversee operational integrity including cash controls, security procedures, transaction accuracy and loss prevention.
- Build strong community partnerships and represent the Bank at local networking and business development events.
- Collaborate with mortgage, commercial and wealth partners to deepen relationships and deliver comprehensive financial solutions.
- Analyze branch performance metrics, implement action plans and adjust strategies to improve productivity and profitability.
Assistant Branch Manager
South State Bank
Orlando, FL
05.2015 - 09.2019
- Supervised daily branch operations to ensure achievement of sales, service and financial goals and ensuring compliance with banking regulations and policies,
- Coach and develop team members to improve performance, productivity and customer engagement.
- Assist in monitoring key performance indicators and implementing action plans to improve results.
- Resolve complex customer concerns, straightening long-term relationships and retention.
- Lead branch in the manager's absence, maintaining accountability and operational consistency.
Education
Bachelor of Science - Biology
University of Puerto Rico
Rio Piedras, Puerto Rico07-1991
Skills
- Leadership and Management Skills
- Sales and Business Development
- Operational and Risk Management
- Customer Experience
- Analytical and Technical
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
TD Bank
12.2022 - 03.2026
Branch Manager
South State Bank
09.2019 - 12.2022
Assistant Branch Manager
South State Bank
05.2015 - 09.2019
Bachelor of Science - Biology
University of Puerto Rico