Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Ivelisse Marquez

Helena,MT

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Medical Receptionist

Advance Specialty Care
Ridgefield, CT
07.2021 - 06.2025
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Protected patients by observing strict HIPAA guidelines.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Processed patient payments and scanned identification and insurance cards.
  • Informed patients of financial responsibilities prior to rendering services.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.

Medical Receptionist

New Milford Covid Center
New Milford , CT
11.2020 - 05.2021
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Performed data entry tasks related to billing and collections procedures.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Checked patients in and out for appointments and collected co-payments.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Processed patient payments and scanned identification and insurance cards.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.

General Manager

Aaron's Sales and Leased
Danbury, CT
10.2011 - 04.2020
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Oversaw product development initiatives from concept through completion stages.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Led employee evaluations with constructive feedback to boost performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.

Front Office Manager

Ethan Allen Hotel
Danbury, CT
02.2006 - 05.2011
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
  • Coordinated with other departments to ensure smooth running of the entire hotel operation.
  • Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
  • Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
  • Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Met budget targets and quality standards by proactively leading team members and monitoring operations.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed completed work to verify consistency, quality and conformance.

Education

High School Diploma -

Danbury High School
Danbury, CT
06-1993

Skills

  • Patient Check-In
  • Patient Scheduling
  • Patient Reception Management
  • Pre-Hospital Care
  • Billing Support
  • Schedule Coordination
  • Operations Management
  • Logistics Management
  • Business Analysis
  • Staff Development
  • Revenue Generation
  • Customer Service Management
  • Cost Control
  • Inventory Management
  • Sales Tracking
  • Quality Assurance
  • Employee Development
  • Customer Retention
  • Department Oversight
  • Administrative Management
  • Performance Improvement
  • Data Management
  • Financial Oversight

Languages

Spanish
Professional
Portuguese
Professional

References

References available upon request.

Timeline

Medical Receptionist

Advance Specialty Care
07.2021 - 06.2025

Medical Receptionist

New Milford Covid Center
11.2020 - 05.2021

General Manager

Aaron's Sales and Leased
10.2011 - 04.2020

Front Office Manager

Ethan Allen Hotel
02.2006 - 05.2011

High School Diploma -

Danbury High School

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Ivelisse Marquez