Ivelisse Medina Rodriguez
Kissimmee,FL
Summary
Seasoned professional with a robust background at Walt Disney World Resort, adept in personnel screening and fostering welcoming environments. Excelled in emergency response, leveraging surveillance and bilingual abilities to enhance guest safety. Demonstrated leadership in crisis management and guest relations, ensuring a secure, responsive atmosphere.
Overview
7
7
years of professional experience
Work History
Security Officer
Walt Disney World Resort
02.2024 - Current
- Behavioral assessment
- Protect facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Handle company phones and radios to establish a communication to the communication center.
- Act quickly during emergency situations to reduce opportunity for damage and injury.
- Answer alarms, investigate disturbances, and contact security managers to escalate crises.
- Check and verify photo identification prior to granting facility access.
- Write detail reports on property damage, theft, presence of unauthorized persons and medical incidences.
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrol and monitor premises in company vehicle and by foot.
- Screen individuals and prevent passage of prohibit articles into restricted areas.
- Remain calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Respond quickly to incidents and assess active situations for security concerns.
- Secure premises and personnel by patrolling property and monitoring surveillance equipment.
- Work independently and collaboratively to resolve urgent issues to protect lives and property.
- Operate handheld metal detector and other surveillance devices to screen individuals entering facility.
Attraction CM KSR
Walt Disney World Resort
04.2021 - 02.2024
- Monitored animals behavior while driving an open-air safari vehicle carrying approximately 30-35 guests.
- Multi-task operating radios and speaking on a microphone.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Food and Beverage
Walt Disney World Resort
06.2018 - 03.2021
- Trained new cast members.
- Deposited and took care of the restaurant's money at the end of the day.
- Greeted guests warmly to foster welcoming environment.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Addressed and handled customer complaints in polite and professional manner.
- Remained focused, calm and professional during peak rush hours.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL12-2020
Skills
- Personnel and guests screening
- Metal detector operation
- Walking patrol, motor patrol, kiosk, and relief support
- First aid and CPR certified
- Surveillance
- Incident reporting
- Fluent in Spanish
- Observe, react, and report to occurrences
Timeline
Security Officer
Walt Disney World Resort
02.2024 - Current
Attraction CM KSR
Walt Disney World Resort
04.2021 - 02.2024
Food and Beverage
Walt Disney World Resort
06.2018 - 03.2021
Associate of Arts - General Studies
Valencia College
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