Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Ivelisse Miranda

New Britain,CT

Summary

Dynamic Certified Licensed Massage Therapist with extensive experience at Elements Massage, specializing in diverse techniques such as deep tissue and cupping. Renowned for exceptional customer service and strong organizational skills, I effectively manage multiple clients while ensuring tailored therapeutic experiences that enhance overall well-being.

Overview

7
7
years of professional experience

Work History

Certified Licensed Massage Therapist

Elements Massage
Meriden, CT
09.2024 - Current
  • Provided customized therapeutic massages to over 30 clients weekly, performing over 25 hours of services tailored to individual needs.
  • Specialize in various massage techniques, including Swedish, deep tissue, sports massage, total body stretch, and advanced modalities.
  • Conducted thorough client assessments, maintained detailed health records, and recommended appropriate products to enhance therapeutic benefits.
  • Delivered exceptional customer service by fostering a relaxing and professional environment, while ensuring client comfort and satisfaction.
  • Maintained cleanliness and organization of massage rooms, preparing personalized oil blends to optimize relaxation and treatment effectiveness.

Certified Licensed Massage Therapist

Massage Envy
Hamden, CT
09.2024 - 10.2025
  • Managed multiple appointments simultaneously while maintaining focus on providing quality care to each client.
  • Continuously evaluated and improved massage techniques and client interaction skills to exceed expectations and promote a loyal client base.
  • Maintained patient records, tracking rehabilitation goals and progress
  • Educated clients on stretches and exercises to complement massage therapy and promote long-term health benefits.
  • Maintained a safe, clean and professional environment for clients during each session.

Front Desk Receptionist

Massage Envy
Cromwell, CT
04.2023 - 09.2023
  • Warmly welcomed 20 to 30 guests per shift, coordinated check-in, collected personal client forms, and directed them to their destination.
  • Managed phone lines and facilitated over 20 calls per day with clients and staff.
  • Maintained an organized, clean, and professional work space and waiting area.
  • Provided excellent customer service with a helpful, and friendly attitude.
  • Provided administrative and clerical support via Microsoft Excel.
  • Coordinated pick-up and delivery of express mail services, unpacked inventory, and stocked supplies.
  • Smoothly managed the day-to-day front desk operations for a busy massage and skincare practice.

Assistant Store Manager

The Children's Place
Farmington, CT
08.2018 - 11.2021
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Trained new employees on store policies, procedures and customer service standards.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Associate of Applied Science - Massage Therapy

American Institue
CT
09-2023

High School Diploma -

New Britain High School
CT
06-2020

Skills

  • Expert in diverse massage techniques, and therapeutic approaches
  • Strong time management and the ability to balance multiple clients effectively
  • Excellent customer service, and communication skills
  • Highly organized, with meticulous attention to detail in client care
  • Himalayan Salt Stone, Hot Stone
  • Prenatal
  • Total Body Stretch
  • Cupping

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Certified Licensed Massage Therapist

Elements Massage
09.2024 - Current

Certified Licensed Massage Therapist

Massage Envy
09.2024 - 10.2025

Front Desk Receptionist

Massage Envy
04.2023 - 09.2023

Assistant Store Manager

The Children's Place
08.2018 - 11.2021

Associate of Applied Science - Massage Therapy

American Institue

High School Diploma -

New Britain High School

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Ivelisse Miranda