Ivelisse Monegro
Clarksville,TN
Summary
Dedicated professional with a passion for exceptional customer service and a track record of achieving successful outcomes. Demonstrated ability to address customer concerns promptly and resolve issues efficiently. Recognized as a reliable team player with strong communication skills and adaptability. Experienced in creating collaborative work environments that boost customer satisfaction levels. Fluent in Spanish, proficient in reading, writing, speaking, and translating.
Overview
9
9
years of professional experience
Work History
Advocate4Me Representative
UnitedHealth Group
05.2024 - 11.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Customer Service Advocate (Bilingual)
UnitedHealth Group
10.2022 - 05.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
Front Desk Receptionist
Third Ave Medical Office
02.2020 - 06.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
Department Unit Secretary
Boricua College, HR & Personnel
04.2016 - 04.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
B.S. - Human Services
Boricua College
Bronx, NYSkills
- Focus on goal attainment
- Engaged listening
- Logical evaluation
- Proficient bilingual communication
Languages
Spanish
Timeline
Advocate4Me Representative
UnitedHealth Group
05.2024 - 11.2024
Customer Service Advocate (Bilingual)
UnitedHealth Group
10.2022 - 05.2024
Front Desk Receptionist
Third Ave Medical Office
02.2020 - 06.2020
Department Unit Secretary
Boricua College, HR & Personnel
04.2016 - 04.2018
B.S. - Human Services
Boricua College
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