IVELISSE MULERO TORRES
Aurora Health Care
Milwaukee
2
Languages
12
years of professional experience
Dedicated Housekeeper experienced in maintaining high standards of cleanliness and infection control across healthcare and retail environments. Achieved significant reductions in complaints through effective use of EPA-approved disinfectants, precise documentation of turnover times, and comprehensive training of new staff. Focused on delivering consistent results, enhancing team efficiency, and fostering a stable work environment.
Work History
HOUSEKEEPER - FT
4 Years 2 Months- Cleaned guest rooms with hospital-grade disinfectants, enhancing cleanliness and guest satisfaction.
- Cleaned guest rooms using hospital-grade disinfectants, reducing visible stains and odors.
- Inspected vacated rooms against checklist and reported maintenance issues to facilities staff.
- Organized supply cart and labeled cleaners, streamlining restock process between rooms.
- Organized supply cart and labeled cleaners, cutting restock time between rooms noticeably.
- Recorded room status and turnover times in logbook to improve daily assignment planning.
- Trained new hires on cleaning procedures to ensure adherence to standards. on cleaning protocols and infection-control steps to maintain unit sanitation standards.
- Coached new hires on cleaning protocols and infection-control steps to maintain unit sanitation standards.
HOUSEKEEPER/LEAD
6 Years 10 Months- Cleaned and disinfected patient rooms, bathrooms, and high-touch surfaces following infection-control standards.
- Operated floor-care equipment to maintain safe, sanitary hallways and patient areas.
- Restocked linens, soaps, and paper supplies to support continuous patient care operations.
- Collected and removed trash, biohazard waste, and soiled linen according to hospital procedures.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across the night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
CASHIER
7 Years 8 Months- Scanned items and applied coupons accurately on a high-volume register to reduce pricing errors at checkout.
- Scanned items and applied coupons accurately on high-volume register, minimizing pricing errors and ensuring smooth checkout experience.
- Handled customer returns and exchanges by following store refund policies, restoring satisfaction and closing sales.
- Counted and verified daily cash drops, prepared bank deposits, and recorded totals on store ledger to maintain financial accuracy.
- Operated price-verification gun to resolve scanner mismatches, corrected tags, and prevented lost sales at register.
- Stocked front-end merchandise and rotated inventory shelves to maintain presentation and clear expired items promptly.
- Processed customer returns and exchanges per store refund policies, enhancing customer satisfaction and facilitating additional sales.
Education
High School Diploma
GRADUATED
Skills
Cleaning and sanitation
Effective communication
Cleaning procedures
Office equipment operation
Reliable work ethic
Consistent performance
Accountability
Customer support
Quality assurance
Task prioritization
Teamwork
Flexibility
Detail orientation
Physical stamina
Safety procedures
LANGUAGES
Spanish (Native)
English (Native)
Personal Information
Title: Housekeeper
Timeline
HOUSEKEEPER - FT
Aurora Health Care
08.2022 - CurrentRead More
HOUSEKEEPER/LEAD
Ascension St. Francis Hospital
09.2015 - 07.2022Read More
CASHIER
Dollar Tree
11.2014 - 07.2022Read More
ALAS High School
High School Diploma
Read More