IVELISSE NUNEZ
Bloomfield
Summary
Results-driven professional with extensive experience in customer service, team leadership, and logistics coordination. Skilled at managing high-volume communications with customers, carriers, and internal teams to ensure timely, accurate, and positive service experiences. Proven ability to lead, train, and motivate teams to deliver exceptional support and resolve conflicts efficiently. Adept at balancing operational demands with customer satisfaction, driving process improvements, and maintaining strong relationships with clients and vendors. Recognized for proactive problem-solving, clear communication, and commitment to excellence in fast-paced, customer-focused environments.
Overview
16
16
years of professional experience
Work History
Logistics Coordinator
East Coast Warehouse
04.2019 - Current
- Serve as a primary point of contact for customers, carriers, and receivers, ensuring timely and professional communication primarily via email
- Manage and prioritize a high volume of daily emails, ensuring all customer and internal inquiries are responded to within the same business day
- Respond to customer inquiries regarding shipment status, estimated delivery times (ETAs), proof of delivery, and other logistics-related questions
- Manage rush and expedited delivery requests, providing timely solutions to meet customer needs
- Provide accurate rate quotes and shipment updates, supporting clear and transparent communication
- Monitor orders daily to identify potential financial losses; proactively reroute shipments as necessary to maintain profitability and margins
- Address OSND (Overage, Shortage, and Damage) and refusal cases by coordinating with customers for disposition and return logistics as needed
- Collaborate with management to evaluate and onboard new carriers, ensuring they meet company standards and performance expectations
- Lead daily follow-ups to ensure all shipment manifests are returned and reviewed, guaranteeing order accuracy and completeness
- Prepare and present weekly budget and performance updates to management, tracking progress toward monthly financial goals
- Delegate daily tasks and prioritize workloads among team members to ensure timely completion of critical operations
- Serve as the primary contact for management inquiries and requests, providing prompt support and solutions
- Prepare daily driver documentation to ensure warehouse loading operations proceed efficiently and without delay
- Train new hires and act as an informal team lead, offering guidance and support to maintain high service standards
- Collaborate closely with billing, operations, and other departments to streamline processes and enhance the customer experience
- Utilize TMS and Excel daily to maintain shipment records, generate reports, and track performance metrics
- Recognized for proactive problem-solving, leadership, and delivering exceptional customer service
Warehouse Supervisor – Shipping, Receiving & Operations
International Transport Solutions
12.2013 - 03.2019
- Manage daily warehouse operations, ensuring accurate and timely shipping and receiving.
- Coordinate labor allocation across departments to optimize productivity and control costs.
- Supervise a large crew; conduct staff meetings and provide coaching and disciplinary action as needed.
- Communicate with suppliers, carriers, and customers to provide shipping updates and resolve issues.
- Ensure proper labeling, documentation, and freight movement tracking.
- Train team members on warehouse processes and safety procedures.
- Collaborate with management to implement process improvements for efficiency and cost reduction.
- Act as a liaison between dispatchers, warehouse teams, and customers to maintain workflow.
Sales Associate / Cashier
Shopper World
06.2012 - 12.2013
- Provided excellent customer service and supported daily store operations.
- Operated POS system and handled transactions, returns, and exchanges.
Assistant Manager
06.2010 - 05.2012
- Led store operations in the manager’s absence, directed staff, and ensured inventory was organized.
- Handled visual merchandising, labeling, and stockroom coordination.
Sales / Cashier
06.2009 - 12.2010
- Assisted customers with purchases and product location.
- Managed refunds, exchanges, and trained new hires.
- Organized merchandise displays and maintained department cleanliness.
Education
Certificate - Business Administration
Eastwick College
Hackensack, NJ12-2020
High School Diploma - undefined
Union City High school
Union City, NJ01.2010
Skills
- Customer Service Excellence & Communication
- Conflict Resolution & Problem Solving
- Leadership, Team Management & Coaching
- Training & Mentoring Team Members
- Shipment Planning, Coordination & Carrier Relationship Management
- Time Management, Prioritization & Multitasking
- Decision Making & Critical Thinking
- Reporting, Budget Tracking & Documentation Compliance
- Carrier Onboarding & Vendor Management
- Proficient in TMS (Transportation Management System) & Microsoft Excel
Languages
English-Spanish
Timeline
Logistics Coordinator
East Coast Warehouse
04.2019 - Current
Warehouse Supervisor – Shipping, Receiving & Operations
International Transport Solutions
12.2013 - 03.2019
Sales Associate / Cashier
Shopper World
06.2012 - 12.2013
Assistant Manager
06.2010 - 05.2012
Sales / Cashier
06.2009 - 12.2010
High School Diploma - undefined
Union City High school
Certificate - Business Administration
Eastwick College
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