IVELISSE RIVERA DIEPPA
Orlando
Summary
Management professional with 15 years in retail, driving sales through effective team leadership and operational excellence. Focused on visual merchandising and employee development, ensuring alignment with brand standards and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Merchandising Team Leader
American Eagle Outfitters
10.2025 - 07.2026
- Supported the Store Team Leader and achieved sales goals, met merchandising brand standards, and delivered operational excellence by effectively leading a high performing merchandising and stock team.
- Executed floor set plans, creating engaging visual displays that aligned with brand standards and promoted marketing initiatives.
- Conducted training sessions for merchandising team, enhancing product knowledge and skills to improve customer engagement.
- Managed shipment processes, resolved damages, and coordinated product transfers between locations to maintain inventory accuracy.
- Organized backroom inventory to ensure efficient storage and easy access to products.
- Performed thorough inspections of standard operating procedures to ensure compliance.
Assistant Manager Merchandising
Banana Republic Factory Store
01.2024 - 10.2025
- Merchandise lifecycle and product presentation: plan it, map it, roll it, style it, walk it, in season management; marketing and signage placement and signage orders; lighting placement, Prop. Forms and fixture placement; window presentation; promo execution.
- Executed product sales – product education, fit sessions, service training, loyalty, promotion, event execution and performance, Cashwrap experience.
- Product operations- shipment process, UPH, replenishment, BOH organization, inventory accuracy, markdowns & reticketing, damages and defective, transfers.
- Daily Operations – supplies management, technology and mobile deployment, store maintenance program.
- Coordinated recruitment process, interviewing and training new associates to build a skilled team.
- Associate recruit, interview and train.
- Developed employee engagement initiatives through interviewing and training efforts, fostering a motivated workforce.
Merchandise Floor Supervisor
Tommy Hilfiger
12.2018 - 01.2024
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Maintained visual presentation standards aligned with TH brand, ensuring a cohesive shopping experience.
- Replenished merchandise and recovered sales floor efficiently, maximizing product availability for customers.
- Opening and closing procedures (cash management).
Education
Master of Science - Management-Concentration in Leadership
Strayer University
Orlando, FL12-2013
Skills
- Visual display execution
- Product presentation
- Inventory management
- Shipment processing
- Stock management
- Stock control
- Backroom organization
- Team leadership
- Team training initiatives
- Point-of-sale management
- Customer service
- Bilingual communication
Timeline
Merchandising Team Leader
American Eagle Outfitters
10.2025 - 07.2026
Assistant Manager Merchandising
Banana Republic Factory Store
01.2024 - 10.2025
Merchandise Floor Supervisor
Tommy Hilfiger
12.2018 - 01.2024
Master of Science - Management-Concentration in Leadership
Strayer University