IVELISSE RODRIGUEZ
Summary
To obtain a challenging and rewarding career within a thriving organization, where I can combine eagerness to learn, and my current skills to become an asset to the company.
Overview
13
13
years of professional experience
Work History
Front Desk Coordinator
WisNova
11.2021 - Current
- Greet visitors and patients upon arrival, offer assistance, and answer questions to build rapport and retention.
- Pre-register patients, collect dental and medical insurance information.
- Provided administrative support to management staff, contributing to overall office productivity.
- Confirm important personal and payment information for compliance with security and payment card industry standards.
- Collect insurance deposits, fees, and payments.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Administrative Team Support
Children's Wisconsin
06.2021 - 11.2021
- Supported team members by efficiently handling incoming calls, emails, and inquiries, ensuring timely resolution of issues.
- Performed accurate data entry tasks, ensuring up-to-date information was available in company databases at all times.
- Opened and properly distributed incoming mail to promote quicker response to patient/client inquiries.
- Streamlined filing systems to increase ease of access to important documents when needed.
Quality Systems Coordinator
E.C. Styberg Engineering
04.2018 - 11.2020
- Daily duties included scrap ticket entry, MIS sheet clean up, mailbox checks
- Entered and changed checklists per Control plans, MIS sheets, and routings
- Created and distributed controlled copy of addition/change requests and document approvals with requested changes and deliver to appropriate personnel
- Entered Bi-Annual internal audits, create Vice President Book and Manager's Quarterly Review.
Patient Service Representative, Financial Counselor, Patient Advocate
Kenosha Community Health Center
01.2011 - 01.2018
- Informed patients/guarantors of financial obligation (establishment of payment plans, seeking funding for individuals without medical insurance, resolving of healthcare medical charges)
- Responsible for screening and enrollment of patients in medical programs (OB referrals, outreach services, RX assist, healthcare.gov)
- Contacted medical insurance companies and/or pharmacies to better assist medical team with medication prior to authorizations
- Assured payments collected by front desk staff balance end of business day
- Assisted in training of newly staffed persons.
Education
High School Diploma -
Tremper High School
Prerequisite courses -
Gateway Technical College
Skills
- Microsoft Office
- Team player
- IDX and EHS Scheduling Platforms
- Courteous and Professional
- Customer Service
- Spanish: Fluent
- Certified Application Counselor (Affordable Care Act Recipients)
Timeline
Front Desk Coordinator
WisNova
11.2021 - Current
Administrative Team Support
Children's Wisconsin
06.2021 - 11.2021
Quality Systems Coordinator
E.C. Styberg Engineering
04.2018 - 11.2020
Patient Service Representative, Financial Counselor, Patient Advocate
Kenosha Community Health Center
01.2011 - 01.2018
High School Diploma -
Tremper High School
Prerequisite courses -
Gateway Technical College
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