IVELISSE RODRIGUEZ
Summary
To obtain a challenging and rewarding career within a thriving organization, where I can combine eagerness to learn, and my current skills to become an asset to the company.
Overview
13
13
years of professional experience
Work History
Front Desk Coordinator
WisNova
Kenosha, WI
11.2021 - Current
- Greet visitors and patients upon arrival, offer assistance, and answer questions to build rapport and retention.
- Pre-register patients, collect dental and medical insurance information.
- Provided administrative support to management staff, contributing to overall office productivity.
- Confirm important personal and payment information for compliance with security and payment card industry standards.
- Collect insurance deposits, fees, and payments.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Administrative Team Support
Children's Wisconsin
Kenosha, WI
06.2021 - 11.2021
- Supported team members by efficiently handling incoming calls, emails, and inquiries, ensuring timely resolution of issues.
- Performed accurate data entry tasks, ensuring up-to-date information was available in company databases at all times.
- Opened and properly distributed incoming mail to promote quicker response to patient/client inquiries.
- Streamlined filing systems to increase ease of access to important documents when needed.
Quality Systems Coordinator
E.C. Styberg Engineering
04.2018 - 11.2020
- Daily duties included scrap ticket entry, MIS sheet clean up, mailbox checks
- Entered and changed checklists per Control plans, MIS sheets, and routings
- Created and distributed controlled copy of addition/change requests and document approvals with requested changes and deliver to appropriate personnel
- Entered Bi-Annual internal audits, create Vice President Book and Manager's Quarterly Review.
Patient Service Representative, Financial Counselor, Patient Advocate
Kenosha Community Health Center
01.2011 - 01.2018
- Informed patients/guarantors of financial obligation (establishment of payment plans, seeking funding for individuals without medical insurance, resolving of healthcare medical charges)
- Responsible for screening and enrollment of patients in medical programs (OB referrals, outreach services, RX assist, healthcare.gov)
- Contacted medical insurance companies and/or pharmacies to better assist medical team with medication prior to authorizations
- Assured payments collected by front desk staff balance end of business day
- Assisted in training of newly staffed persons.
Education
High School Diploma -
Tremper High School
Prerequisite courses -
Gateway Technical College
Skills
- Microsoft Office
- Team player
- IDX and EHS Scheduling Platforms
- Courteous and Professional
- Customer Service
- Spanish: Fluent
- Certified Application Counselor (Affordable Care Act Recipients)
Timeline
Front Desk Coordinator
WisNova
11.2021 - Current
Administrative Team Support
Children's Wisconsin
06.2021 - 11.2021
Quality Systems Coordinator
E.C. Styberg Engineering
04.2018 - 11.2020
Patient Service Representative, Financial Counselor, Patient Advocate
Kenosha Community Health Center
01.2011 - 01.2018
High School Diploma -
Tremper High School
Prerequisite courses -
Gateway Technical College