Kay Rodriguez
Big Blue Swim School
PATERSON
1
Certification
10
years of professional experience
Compassionate professional with strong customer service and conflict resolution skills. Experienced in managing high-stress situations while maintaining professionalism. Ready to leverage expertise in education to foster student growth and engagement.
Work History
Swim Instructor
1 Year- Instructed diverse groups of students in swimming techniques and water safety.
- Developed individualized lesson plans to meet varying skill levels.
- Monitored and assessed student progress, providing constructive feedback.
- Ensured compliance with safety protocols during swim classes and activities.
- Fostered a positive learning environment to enhance student engagement.
- Collaborated with parents to discuss student development and goals.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Supported students with special needs by utilizing effective communication techniques and understanding their unique requirements.
Customer Service Representative
4 Months- Resolved customer complaints with empathy, enhancing overall satisfaction and loyalty.
- Managed customer inquiries through phone and chat channels, ensuring prompt and accurate responses.
- Assisted team members by sharing best practices to improve service efficiency and effectiveness.
- Collaborated with colleagues to meet departmental goals and performance targets consistently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Head Teacher
3 Years 3 Months- Developed and implemented engaging educational programs aligned with curriculum standards.
- Collaborated with parents and guardians to support student development and address concerns.
- Evaluated educational resources and tools, integrating innovative technologies into lessons.
- Maintained accurate records of student attendance, performance, and progress to ensure transparency and effective communication with parents.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Fostered a stimulating learning environment by maintaining well-organized and dynamic classroom spaces for daily use.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Organized extracurricular activities that complemented the curriculum while fostering teamwork and leadership skills among students.
- Advocated for resources and services enhancing educational opportunities for students with disabilities.
Loader and Unloader
7 Months- Implemented process improvements that reduced loading times significantly.
- Monitored inventory levels and organized stock for optimal retrieval efficiency.
- Collaborated with team members to streamline workflow and enhance productivity.
- Coordinated with drivers to ensure timely dispatch of shipments.
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.
Sales Associate
2 Years 11 Months- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted in training new team members on sales techniques and product knowledge to promote team effectiveness.
- Executed merchandise presentation standards, ensuring product displays aligned with company visual guidelines.
- Managed inventory levels through regular stock audits and replenishment strategies to optimize sales opportunities.
- Led team meetings focused on sharing best practices, improving collaboration, and enhancing overall store operations.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma
Skills
Lesson planning
Student engagement
Child supervision
Behavior management
Parent-teacher communication
Conflict resolution
Creative thinking
Childcare support
Customer service
Patience and empathy
Certification
Drivers License
CPR Certification
First Aid Certification
Shallow Water Lifeguard Certified
Child Development Associate Certification
Timeline
Swim Instructor
Big Blue Swim School
06.2025 - 06.2026Read More
Customer Service Representative
DialAmerica!
01.2025 - 05.2025Read More
Loader and Unloader
UPS
07.2021 - 02.2022Read More
Head Teacher
Kidz Lounge
02.2021 - 05.2024Read More
Sales Associate
Footlocker Retail
07.2016 - 06.2019Read More
John F Kennedy High School
High School Diploma
Read More