Summary
Overview
Work History
Education
Skills
References
Accomplishments
Languages
Interests
Timeline
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IVELISSE RODRIGUEZ DIAZ

CAGUAS,PR

Summary

Diligent Supervisor with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

11
11
years of professional experience

Work History

Supervisor

UPS Warehouse
11.2021 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Cajera

Santa Juanita Bakery
03.2018 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.

Cajera

Martin’s BBQ
05.2015 - 03.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Asistente Administrativa

Comision Industrial
06.2013 - 04.2015


  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Education

GRADO ASOCIADO - Sonografía Medica

EDIC COLLEGE
01.2018

CUARTO AÑO - Educación a nivel superior

MANUELA TORO MORICE
01.2017

Skills

  • Training and mentoring
  • Processes and procedures
  • Schedule development
  • Priority management
  • Cash handling expertise
  • Inventory control and record keeping
  • Safety awareness
  • Customer service focus
  • Scheduling expertise
  • Team motivation
  • Strong verbal and written communication
  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement
  • Audit reporting
  • Bookkeeping
  • Compliance standards
  • Process evaluations

References

Available.

Accomplishments

  • Supervised team of 15 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Languages

English
Professional Working
Spanish
Full Professional

Interests

  • Community Cleanup
  • Documenting and sharing travel experiences
  • Music
  • Gym Workouts
  • Watching Movies and TV Shows
  • Volunteering
  • DIY and Home Improvement
  • I enjoy helping others and giving back to the community
  • Food Tourism
  • Dancing
  • Volunteer Travel
  • Fashion and Style
  • Photography

Timeline

Supervisor

UPS Warehouse
11.2021 - Current

Cajera

Santa Juanita Bakery
03.2018 - 08.2021

Cajera

Martin’s BBQ
05.2015 - 03.2018

Asistente Administrativa

Comision Industrial
06.2013 - 04.2015

CUARTO AÑO - Educación a nivel superior

MANUELA TORO MORICE

GRADO ASOCIADO - Sonografía Medica

EDIC COLLEGE

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