Ivelisse Salas Lopez
Riverview,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager
The UPS Store Inc.
Bigbend, FL
06.2024 - Current
- Maintained accurate records of sales transactions using point-of-sale systems.
- Established processes for monitoring customer satisfaction levels.
- Developed a system for tracking inventory and ordering supplies as needed.
- Communicated regularly with customers to gain insights into their needs.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Analyzed business performance data and forecasted business results for upper management.
- Delegated work to staff, setting priorities and goals.
Crew Trainer
McDonald's
Sun City, FL
06.2016 - 07.2018
- Encouraged open communication between trainees and management throughout the learning process.
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Assisted management in developing strategies to improve customer service standards.
- Ensured that all safety protocols were followed during training sessions.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
Housekeeper
Brookdale Assisted Living
Sun City Center, FL
12.2015 - 11.2016
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Scrubbed kitchen appliances, countertops and fixtures.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Reported any maintenance issues or damage to supervisors immediately.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Education
High School Diploma -
Lennard High School
Ruskin, FL01-2014
Skills
strong and effective team player
listening,communication
hospitality services
bilingual
quick problem solver
detain-oriented
Timeline
Assistant Manager
The UPS Store Inc.
06.2024 - Current
Crew Trainer
McDonald's
06.2016 - 07.2018
Housekeeper
Brookdale Assisted Living
12.2015 - 11.2016
High School Diploma -
Lennard High School
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