IVELISSE SANTANA
Bronx
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Leasing Manager
Related Management
02.2023 - Current
- Generate background/criminal checks for prospects
- Assist management with resident relations
- Coordinate apartments tours for prospects and adhere to follow-up procedures
- Lease and pre-lease rent stabilized and fair market apartments
- Complete applications and oversee the lease renewal process
- Maintain accurate resident files in accordance with company policy
- Completing the applicant screening process
- Review vacancies and manage construction by touring units
- Maintain a knowledge of DHCR rent stabilized laws and housing vouchers rental limits and lease up process
- Manage parking rentals at several sites and conduct monthly auditing.
Assistant Property Manager
Related Management
09.2017 - 02.2023
- Monitored calls from tenants, potential tenants, vendors, case workers and direct callers appropriately
- Addressed all questions and concerns for repairs that are needed in the apartments
- Created and follow up with work orders in Yardi
- Assisted District Managers with appointments, access to units and repairs required in the apartments
- Validated all paperwork required by HPD, NYCHA and CVR Section 8 failed inspections
- Processed purchase orders
- Processed all HPD violation certifications
- Generated property registrations yearly
- Generated bed bug filing yearly
- Generated background/criminal check for prospects
- Send tenant notices when appropriate.
Administrative Assistant
Related Management
08.2015 - 09.2017
- Monitored calls from tenants, potential tenants, vendors, case workers and direct callers appropriately
- Addressed all questions and concerns for repairs that are needed in the apartments
- Created and followed up with work orders in Yardi
- Assist District Managers with appointments, access to units and repairs required in the apartments
- Validate all paperwork required by HPD, NYCHA and CVR Section 8 failed inspections
- Process all HPD violation certifications
- Generated property registrations yearly.
Correction Officer
NYC Department of Corrections
05.2013 - 04.2014
- Supervised inmates in housing units and those segregated for administrative or punitive measures; instructed inmates in housekeeping and sanitation; supervised the issuance of clothing and other personal effects to inmates
- Made periodic patrols of quarters and work areas and initiated counts of inmates at regular and irregular intervals; maintained control and discipline including use of physical restraint and restraining devices; prevented the introduction of contraband into the institution
- Instructed inmates and maintained control in areas such as the inmate food service area, auditorium, etc
- Observed for signs of disorder or tension and report such observations to a higher authority; counseled with inmates regarding institutional, domestic or emotional adjustment problems.
Administrative Assistant/Assistant Managing Agent
OneSource Property Management Services
06.2009 - 05.2013
- Assisted property manager with interviews for potential tenants and credit check
- Administered with property management of nine apartment buildings with approximately 500 tenants
- Made appointments with contractors to do repairs in apartments
- Answered calls from tenants, potential tenants, and vendors
- Reviewed bills of vendors for supplies and maintenance fees
- Organized legal proceedings for landlords in tenant/landlord court
- Produced lease renewals for rent stabilized tenants, Section 8 and affordable housing apartments.
Education
Bachelor of Science - Criminal Justice
Mercy College
Dobbs Ferry, NY05.2017
Associate of Science - Criminal Justice: Corrections
Westchester Community College
Valhalla, NY05.2011
Skills
- Languages: Fluent in Spanish and English
- Computer: Knowledge in Excel, Word, Leasehold, Yardi and Site Compli
- Data Entry
- Office Administration
- Computer Skills
- Administrative Support
- Microsoft Word
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Filing
- Customer Relations
- Clerical Support
Languages
Spanish
Native or Bilingual
Timeline
Leasing Manager
Related Management
02.2023 - Current
Assistant Property Manager
Related Management
09.2017 - 02.2023
Administrative Assistant
Related Management
08.2015 - 09.2017
Correction Officer
NYC Department of Corrections
05.2013 - 04.2014
Administrative Assistant/Assistant Managing Agent
OneSource Property Management Services
06.2009 - 05.2013
Bachelor of Science - Criminal Justice
Mercy College
Associate of Science - Criminal Justice: Corrections
Westchester Community College
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