IVELISSE V. CRUZADO
Aiken,USA
Summary
Innovative financial manager with over 20 years’ experience in financial analysis, budget preparation and review. Leadership success is seen in the motivation of employees to consistently exceed financial results while gaining their trust. Keen ability to identify financial deficiencies in departments and quickly transforming into positive performance. Pioneered the Home Equity Department at HSBC Bank, underwriting, processing and closing loans & lines of credit with record numbers for 4 years in a row. Recognized for consistently exceeding customers’ expectations.
Results-driven auditing professional with extensive experience in evaluating internal controls and risk management. Known for strong analytical skills and attention to detail, ensuring compliance with industry standards. Collaborative team member with focus on achieving organizational goals and adapting to dynamic environments.
Overview
44
44
years of professional experience
Work History
Internal Auditor
Aiken County Public School District
Aiken, SC
07.2025 - Current
- Conduct school bookkeeper’s annual audits for 43 schools. Review school financial recordkeeping to make recommendations for storing, saving and retrieving documents. Propose improvements to appropriate areas of leadership.
Bookkeeper/Financial Analyst
University of Miami, Miller School of Medicine
08.2012 - 03.2024
- Reconcile all daily patient transactions for all Hospitals and Clinics under University of Miami Medical Practices Group with over 500 employees. Resolve any payment discrepancies with the Central Billing Unit. Coach Patient Access employees to ensure completeness and accuracy of payment postings.
- Monitor compliance with established accounting and standard operating procedures of Clinical Patient Access locations
- Collaborate with Internal Auditors and perform periodic surprise audits
- Provide staff continuous Cash Management training
- Prepare monthly reports, analyze data for monthly trends & improved action plans
- Maintain data storage of financial documentation from all clinics in BOX share drive
Vice President and Relationship Manager
Washington Mutual Bank (Chase)
Pembroke Pines, FL
05.2006 - 12.2008
- Motivated domestic and international business owners to increase cash flow and generate higher profits. Trained a team of 4 branch managers and 20 staff to properly identify business opportunities. Created business alliances in various communities around the branches to gain new clients
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
Assistant Vice President
SunTrust Bank
Weston/Miami
07.2001 - 05.2006
- Managed 4 branches with a total of 40 employees into increasing commercial portfolio of new and existing customers.
- Increased commercial deposits and loans by 25%, from $8 million to $10 Million every year
- Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
- Lead employees to attain Branch of the Year Award for 2 years
Assistant Vice President
HSBC Bank USA
Rochester, NY & South Florida
05.1982 - 12.2000
- Directed several branches and departments into high performance status by increasing sales and keeping the budget successfully within plan.
- Highest ranked Hispanic Bank Executive at HSBC USA
- Underwrote, Processed & closed residential Home Equity loans & Lines for a period of 4 years
- Successful business development activities have turned into accomplishment of highest awards, exceeding goals by 200% in some areas and 400% in others.
- Led cross-functional teams to optimize banking operations and enhance customer experience.
Education
Master of Science - Health Care Administration
Kaplan University
Ft. Lauderdale, FL03-2012
Bachelor Science - Finance & Operational Management
University of Puerto Rico
Mayaguez campus06-1979
Skills
- MS office suite: Advance proficiency in Word, Excel, PowerPoint and Outlook
- Highly organized
- Financially savvy
- High performance management
- Process streamlined
- Fully bilingual in English and Spanish
Timeline
Internal Auditor
Aiken County Public School District
07.2025 - Current
Bookkeeper/Financial Analyst
University of Miami, Miller School of Medicine
08.2012 - 03.2024
Vice President and Relationship Manager
Washington Mutual Bank (Chase)
05.2006 - 12.2008
Assistant Vice President
SunTrust Bank
07.2001 - 05.2006
Assistant Vice President
HSBC Bank USA
05.1982 - 12.2000
Master of Science - Health Care Administration
Kaplan University
Bachelor Science - Finance & Operational Management
University of Puerto Rico
HONORS & AWARDS
Alpha Beta Kappa - GPA of 3.95 out of 4.0, Vitas Healthcare – Outstanding volunteer of the year (2015) at inpatient unit