Iveliz Rodriguez
Waukegan,IL
Summary
Dedicated bus driver with a clean driving record and a strong focus on passenger safety at Lakeside Transportation. Recognized for exceptional customer service and effective route planning, ensuring timely arrivals. Skilled in pre-trip inspections and conflict resolution, fostering a positive travel experience for all passengers.
Overview
14
14
years of professional experience
Work History
Bus Driver
Lakeside Transportation
Libertyville, IL
04.2023 - Current
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Received excellent customer reviews for friendly, punctual transport services.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
- Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
- Retained bus system, route and stop knowledge for informative customer advice.
- Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
- Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
- Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
- Performed minor maintenance tasks such as changing lights or checking tire pressure to ensure the safe operation of the bus at all times.
- Monitored onboard security systems such as cameras or alarms to ensure the well-being of all passengers during their commute.
- Reduced fuel costs through careful route planning and efficient driving practices that maximized fuel economy without compromising timeliness or safety.
- Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.
- Managed fare collection with accuracy, ensuring timely deposits and accurate record-keeping for company financial records.
- Improved communication, providing clear and helpful announcements for passengers regarding stops and delays.
- Enhanced passenger satisfaction by providing timely, courteous service and addressing concerns promptly.
- Fostered positive team environment, sharing knowledge and tips with colleagues to enhance overall service quality.
- Improved on-time performance with efficient route planning and time management.
- Enhanced vehicle cleanliness and maintenance, conducting regular checks and cleanups.
- Assisted passengers with special needs, ensuring accessible and comfortable travel for everyone.
- Maintained strict adherence to safety protocols, ensuring passenger and vehicle safety on all routes.
- Engaged in continuous professional development, attending workshops on safety practices and customer service.
- Reduced fuel consumption and costs by implementing eco-friendly driving techniques.
- Streamlined ticketing process, making it faster and more efficient for passengers.
- Actively participated in community outreach programs, representing company positively in public events.
- Increased route efficiency, avoiding traffic-heavy areas and choosing optimal paths.
- Coordinated with dispatch team to manage unexpected delays or changes in route efficiently.
- Implemented new scheduling system to better accommodate peak travel times and improve reliability.
- Employed conflict resolution skills to manage disputes or concerns, maintaining peaceful travel environment.
- Kept accurate records of travel logs, maintenance, and incident reports, contributing to operational transparency.
- Navigated through diverse weather conditions, guaranteeing safe arrival despite challenges.
- Handled emergency situations with calm and decisive actions, safeguarding passengers and vehicle.
- Conducted thorough pre-trip and post-trip vehicle inspections to ensure operational safety, reporting any issues immediately.
- Developed strong rapport with regular passengers, fostering welcoming and friendly environment.
- Inspected bus for any mechanical issues before departure.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Followed all relevant schedules for routes and arrivals.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Developed and maintained positive relationships with passengers and other drivers.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Assisted passengers with inquiries and requests during trips.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Verified cleanliness and tidiness of bus through regular cleaning.
- Aided passengers with disabilities or special needs.
- Operated large vehicles in difficult urban and rural conditions.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Updated and maintained accurate trip logs and records.
- Fostered safe bus environment by enforcing rules of conduct for passengers.
- Inventoried bus emergency and first aid supplies and equipment.
- Diffused potential passenger disputes with fairness and professionalism.
- Calculated and collected fares from passengers.
Welder
Midland Metal Manufacturing
Hammond, IN
02.2020 - 12.2020
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Inspected welds and checked critical measurements to meet specifications.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Utilized blueprints and diagrams to compare finished products against design specifications.
- Reduced workplace accidents through strict compliance with safety regulations and guidelines.
- Increased production efficiency with expert time management skills and adherence to project deadlines.
- Delivered high-quality customer service as a reliable and skilled welder, contributing to positive company reputation and repeat business.
- Assisted in blueprint reading and interpretation for accurate alignment of parts during assembly process.
Crew Team Member
Panda Express
Waukegan, IL
02.2019 - 02.2020
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Operated register to process payments and collect cash payment for order totals.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Became familiar with products to answer questions and make suggestions.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Assisted other team members to achieve goals.
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
- Contributed to the achievement of company targets through consistent delivery of high-quality service.
- Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished serving stations with fresh food and cleaned up spills.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Completed milkshakes and ice cream desserts for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Documented customer orders and conveyed special requests to kitchen staff.
Crew Team Member
Culver's Restaurant
Rosemont, IL
04.2011 - 09.2013
Skills
- Clean driving record
- Safety-focused
- Pre-trip inspections
- Weather condition driving
- Defensive driving
- Safety practices
- Problem-solving
- DOT regulations
- Scheduling adherence
- Elderly and disabled assistance
- Disability awareness
- Passenger safety
- Local traffic regulations
- Passenger assistance
- Transporting students
- Adaptable to change
- Map reading
- Inclement weather driving
- Route planning
- Vehicle inspections
- Commercial driving
- Fare collection
- Route navigation
- Vehicle maintenance
- Team collaboration
- DOT standards
- Impeccable safety history
- Emergency procedures
- Passenger interaction
- Regulatory compliance
- Technology-based navigation
- Fuel efficiency
- Technical aptitude
- Customer service
- Time management
- Attention to detail
- Logbook management
- Multitasking and organization
- Clear communication
- Patience under pressure
- Basic mechanical knowledge
- GPS navigation
- Conflict resolution
- First aid
- Wheelchair lift operation
- Physical stamina
- Local routes
- Traffic laws
- Technology-driven navigation
- Dependability and punctuality
- Surveillance awareness
- Route schedule adherence
- Defensive driving expert
- Local traffic laws
- Map proficiency
- Navigation and road safety
- Safe driving techniques
- Air brake certification
- Bus maintenance
- Strong safety history
- Impeccable driving record
- Bus operation
- Vehicle safety and maintenance
- Dependable and trustworthy
- Vehicle inspection
- Communication and interpersonal skills
- Valid Driver's license
- CDL license
- Passenger service and safety
- Critical thinking
- Decision-making
- Defensive driving practices
- Bus cleaning
- Tires and brakes inspections
- Customer relations
- Strong working relationships
- Wheelchair and scooter security
- Fire extinguisher use
- Van and shuttle operation
- Clean MVR
- Traffic laws and regulations
- Transportation logs
- Rule enforcement
- Accident avoidance
- Two-way radio operation
- Transportation regulations
- Ability to lift 50 pounds
- Proficient in Microsoft office
- Emergency response
- Public transit operations
- Commercial drivers license CDL
- Daily logs
- Microsoft office
- Special needs passengers
- Emergency exit door operation
- Passenger boarding
- Minor mechanical repair
- Trip organization
Languages
English
Native or Bilingual
Timeline
Bus Driver
Lakeside Transportation
04.2023 - Current
Welder
Midland Metal Manufacturing
02.2020 - 12.2020
Crew Team Member
Panda Express
02.2019 - 02.2020
Crew Team Member
Culver's Restaurant
04.2011 - 09.2013